2014 Jeep Cherokee Limited: Phone Pairing Fail
January 26, 2015
I headed home a few nights ago for the first time in our 2014 Jeep Cherokee Limited. Tried pairing my phone when I jumped in but was met with the above note telling me that the "Hands-free system is loading. Please wait."
So I waited.
And waited. And waited.
It became clear after several minutes that the problem wasn't fixing itself. I cycled the ignition several times thinking that would do it. Nope. The notice persisted all the way home. And into the next day.
Four days later and it was still there. I disconnected the battery and reconnected it hoping that a hard reset might resolve things. It didn't. But it did make the Cherokee mysteriously die on the first restart after reconnecting the battery. And it sent all the idiot lights into tailspin for several key cycles. Then, eventually, everything was fine.
Except the phone pairing.
So I called UConnect customer service where a very nice man named Dave walked me through a lengthy update process which involved downloading the latest software to a USB jump drive and letting the Cherokee run in my driveway for 30 minutes while it installed. This, too, didn't fix the problem.
Back on the phone with UConnect, case manager Kristen discovered the software update was never going to fix the problem and that the original diagnosis had been a waste of my time. Hey, at least it's up to date. She confirmed that the problem was one of two possibilities: The Bluetooth module either needed to be reflashed or replaced and for that we'd need to see the dealer. Which is what we'll do.
Josh Jacquot, Senior Editor @ 10,661 miles