2014 Jeep Cherokee: 10,000-Mile Service
February 27, 2015
We knew that our 2014 Jeep Cherokee was due for service soon but we snuck in a couple of road trips anyway. It had 12,925 miles when I pulled into the service drive for a 7:00 a.m. appointment at Glenn E. Thomas Dodge in Long Beach. On the agenda were scheduled 10,000-mile maintenance items and a phone pairing issue Josh encountered.
In less than 45 minutes the oil and filter were changed and the tires rotated. Then I waited. The next 2 hours and 15 minutes in the customer lounge were highlighted by a Michael Strahan versus Shaquille O'Neal dance-off and the woman seated next to me, who spilled a cup of coffee in her husband's shoe...
Despite the life-sucking drone of LIVE with Kelly and Michael on the waiting room television, I remained patient. Credit for stifling my annoyance went partially to the surprised shriek of a man with hot coffee running down his calf and partially to my service advisor, Sam.
Sam stopped in every 20 minutes or so with updates. It was frequent enough to make me feel like I wasn't forgotten. Even when the news was bad, "My technician called in late for work this morning," she delivered it in a pleasant manner. The final check-in came at the 3-hour mark. She explained, "My tech determined that an internal failure was causing the problem. I will order a replacement radio and call you when it arrives."
Total Cost: $56.50
Days out of Service: None
Mike Schmidt, Vehicle Testing Manager @ 12,925 miles