2007 Infiniti G35s: Service and Clutch Recall
January 28, 2008
Last week our Infiniti G35s had a general maintenance scheduled with Infiniti of Santa Monica. All the basics were covered: Oil change, in-cabin micro filter, brake inspection, etc. The cabin filter is part of the recommended 15,000 mile service and it's expensive-- $55. The total cost for the maintenance was $139.22. Edmunds Maintenance Calculator estimated the service at $127.52, so not bad considering our Santa Monica location and taxes.
We also brought in our spare remote key that was no longer functioning. There is a TSB out for non-functioning keys and it was fixed promptly at no cost to us.
When we checked in we were also made aware of a clutch slave-cylinder recall. If you've been following the blogs, you're aware that we're none-too-fond of the clutch in our G35. Unfortunately, we would have to wait to see if this would be the cure for our sore calves and necks. The part wouldn't be available until early the next week.
When the part finally arrived we dropped the car off as soon as possible. It's not the easiest job-- the entire transmission had to be removed-- but we brought it in early enough that they could get it back to us same-day. That was the plan at least.
In the early afternoon our service advisor George called with some bad news, the part was broken during transit and they had to overnight a new one. Thankfully these guys aren't doctors. I can see them standing over the open chest of a transplant patient only to find that the red HAZMAT cooler no longer contained an intact human heart, but a chunky red Slurpee. "Sorry ma'am," they'd say, "we'll have to keep your husband overnight. The part was broken and we'll need to overnight a new one."
Joking aside, let's take a minute and recall the transmission service on our Honda Fit Sport. You remember. It was the one where they never called us, lied about the problems they were experiencing, and shipped parts from Siberia via Pony Express.
Problems happen, it's how they're handled that makes or breaks an experience. Infiniti of Santa Monica did it right by contacting us early with truthful, thorough information. Although checking to see if a part is in working order before disassembly still seems like a better idea to me.
Our G was ready at 2 the next day. It was clean, vacuumed, and the paperwork was ready when I was.
How's the clutch? We'll, don't tell Scott Oldham (he'll hog it if he finds out), but it's good. Not once did I wish I were in an automatic.
Mike Magrath, Vehicle Testing Assistant @ 15,691 miles.