CarCode connects you to shoppers via website chat, video chat, text, Facebook Messenger and Google Business Messages. It's integrated with Edmunds products to help you build more quality connections.

Turn messages into hot leads

Instant access

Messages are accessible from your computer or mobile device

Share important docs

Send shoppers credit applications and receive images of their trade-ins

Smart lead routing

Make it easy for customers to schedule test-drives or service appointments

More than a chat window

CarCode gives you every tool you'll need to move closer to a deal. Do it all in one conversation.

Capture lead info

We ask shoppers to share their information, then save it in a collection form for you to view later. CarCode also automatically scans for other contact info in the chat.

Access vehicle info

Check if a VIN is in stock, share the inventory listing and provide details about options. Shopper has a trade-in? Add our NextGen Trade-In Tool** to give them an appraisal value.

Move a deal forward

Exchange vehicle photos with shoppers. Receive PDFs of supporting documents. Send a transcript of the chat, which gives you another chance to collect the customer's email. Share your dealership location through Google Maps.

FAQ

Receive leads as live chats via Messenger, tracked phone calls and ADF format to your CRM.

If you're signed up and using our CarCode Messaging app, you'll also see all conversations there and can message back at any time.

Disclaimers:
*Based on internal analysis from 9/1/2020 to 9/30/2021 of Edmunds dealers using CarCode compared with Edmunds dealers not using CarCode.
**Must have Edmunds NextGen Trade-In Tool, available at an additional cost.
⁺Managed Messaging available at an additional cost.