First Service and Tire Rotation Woes - 2015 Hyundai Sonata Long-Term Road Test

2015 Hyundai Sonata Long-Term Road Test

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2015 Hyundai Sonata: First Service and Tire Rotation Woes

July 14, 2015

2015 Hyundai Sonata

We received no warning as our 2015 Hyundai Sonata neared the 7,500-mile mark, the point designated for its first service. The onboard mileage-based minder on the Hyundai can be disabled manually and apparently that happened to ours sometime in the past 7,500 miles. No matter, as we record service intervals as part of the check-in procedure for every car in the fleet and knew when the Sonata was due for service.

There are no Hyundai dealerships near the office, so I took the Sonata home one night and in to Puente Hills Hyundai the following morning.

I pulled into the service area on a Thursday at 10:15 and waited outside my car for a minute. It was soon clear that no porter or advisors were coming outside to greet arriving customers. I went inside and spoke to the first available advisor.

The owner's manual lists an oil and oil filter change, inspections for the air cleaner filter and vacuum hose, and possible inclusion of fuel additive for the 7,500-mile service. The advisor quoted me $134.95, which included several inspections that were not listed in the owner's manual. One dealer-suggested service (not called for in the manual) was a tire rotation.

I specified that I did not want the dealer's service package, only what was listed in the manual. The price dropped to $35.45 before tax. The service would take an hour, so I unpacked my laptop in the customer lounge and helped myself to complimentary WiFi.

It seemed strange to me that a tire rotation was not listed in the owner's manual. An oil change and tire rotation is performed at most, if not all, scheduled maintenance intervals for other cars. I used the Edmunds Car Maintenance Guide and queried the list of services to be performed on a 2015 Hyundai Sonata at 7,500 miles. Sure enough, a tire rotation was listed.

I consulted the manual again. Tire rotations were not listed for any interval in the Maintenance section of the book. I did more digging and used Hyundai's online Maintenance Schedule page, which indicated that tire rotations should be done at every scheduled service.

Upon closer scrutiny, I found that the owner's manual does call for tire rotations every 7,500 miles, but this information is on page 7-44, several pages away from the Scheduled Maintenance Services listed from pages 7-10 through 7-19. Most manuals have a single location for all service interval needs rather than splitting critical information into multiple sections.

Before I concluded that the tires should in fact be rotated, the Sonata was done with its service. I was disappointed at the manual's confusing language and at myself for not trusting my gut. Sounds like a How-To rotate tires video is in order, with the Sonata as our subject vehicle.

Total cost: $37.25

Cameron Rogers, Vehicle Testing Assistant @ 7,989 miles

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