2015 Hyundai Sonata: 15,000-Mile Service
by Dan Frio, Automotive Editor on October 13, 2015
It was time for a 15,000-mile check-up on our 2015 Hyundai Sonata, so we made an appointment at Tuttle-Click Hyundai in Irvine. It was a good thing we had. When we showed up at 10:00 on a Tuesday morning, the service line was jammed. One of the service advisors grumbled something about only having two techs on duty before shuffling away in a hurry.
Thankfully the dealer was prioritizing appointments over drop-ins, much to one agitated customer's grief, who simply couldn't understand why his schedule didn't deserve more consideration than everyone else's. The service advisor that helped him deserved a medal, calling other Hyundai dealerships in the area to see if they could squeeze in Obviously Important Man and help him accomplish the obviously important things he needed to do that day.
Our service advisor, Stephany, gave an ETA of about 2 hours and 15 minutes for an oil-and-filter change, engine air filter change, cabin air filter change, fuel additive service and a tire rotation. It would take a little longer if we wanted the Sonata washed.
I told her to skip the wash and fuel additive service, then waited for the courtesy shuttle to deliver me home about two miles away. I was reminded why it's sometimes fun to take these shuttles if there are other passengers. You can get some candid opinions from people about their cars while passing a few miles. The only other passenger was a nice lady who had dropped her 2015 Genesis 5.0 for service. She loved it even more than the Infiniti FX35 she previously owned, she said.
The Genesis had excellent "get-up-and-go" and loads of features like adaptive cruise control that could bring the car to a complete stop, then resume travel, unlike her Infiniti, which she said would not engage cruise control at less than 40 mph. The only adjustment she needed to make was to adapt to the Genesis throttle calibration, which she explained was mushier, with less feel, than the FX.
Stephany called a bit ahead of schedule to tell us the Sonata was ready for pick up. The oil and filter change required five quarts of 5W-20. Stephany included a $15 discount, bringing the total to $29.96 for the oil change. The cabin air filter set us back $78 ($25 filter, $53 labor), which was an eye-opener. Nice labor margin on that one. The engine air filter added about $19 for a grand service total of $131.19
Tuttle-Click also addressed two open recalls on our Sonata, one for an airbag control software update, the other to replace the passenger seatbelt buckle cover. This was our second experience with Tuttle-Click Hyundai, and aside from the rich service fee for the cabin air filter installation, we were again impressed with their service level. We'll visit again when the need arises.
Dan Frio, Automotive Editor