2013 Hyundai Santa Fe: 15,000-mile Service
March 27, 2014
We had a handful of items requiring attention by the time our 2013 Hyundai Santa Fe requested its 15,000-mile service. Despite finding three dealerships within 10 miles of our office, we traveled 40 miles to Cerritos Hyundai, as it was the most convenient locale at the time. This visit introduced us to a service center first...
It was easy enough to schedule the appointment. A phone call Tuesday afternoon landed us a spot Wednesday morning. Then at 8:00 p.m. Tuesday my phone buzzed with a text message, "(1/2) Mike, your 2013 Hyundai Santa Fe is scheduled for service on Tue, March 18, 2014 @ 09:30 a.m. Thank You Text STOP for NO text. ? Serv(2/2)ice Dept ? Cerritos Ford."
This was the first time I'd seen this approach, and I liked it. I forgave the grammatical missteps, that it came through as two separate texts and that I never asked for this type of correspondence from the dealer. Two minutes later the honeymoon ended. Another pair of texts arrived, this time from a different number, but repeating the same message. It also felt a bit odd the next morning when, just steps from the advisor's office, I received a text from him, "Thank you for bringing in your car. Use this # to call/text me directly." That said, when I later texted him a question he was very quick to respond. His final text at 1:00 p.m. told us the Santa Fe was ready for pick up. I'd say there is some merit to this text-based system, but it isn't perfect.
So what about the service? Our concerns included some routine items: oil and filter change, new cabin air filter and tire rotation. Two outstanding service bulletins were on our list as well. One involved an inspection of the overhead sunglass holder (TSB-13-01-023) and the other replaced the air conditioning blower module (TSB-13-01-032). The overhead console checked out fine, but the blower module had to be special-ordered. Also ordered during this visit was a replacement trim piece for the front passenger door.
We'll return to the dealer for the blower module and trim repairs. The question now is: Will they call or text us when parts arrive?
Total Cost: $145.19
Days out of Service: None
Mike Schmidt, Vehicle Testing Manager @ 17,298 miles