46 of 87 people found this review helpful
Equus - Beware of unfulfilled promises!!!!!
By equusowner on
Vehicle2013 Hyundai Equus Signature 4dr Sedan (5.0L 8cyl 8A)
ReviewI looked at several cars prior to my purchase of an Equus. The dealers kept telling me how reliable the Equus was and emphasized their "valet service". Overall I have been happy with the performance of the car.
As summer wore on I noticed that the interior of the car would get to 82 degrees on a hot summer day with the a/c at maximum settings. I contacted Equus and they set up an appointment with Alexandria Hyundai. As a part of their valet service they are supposed to pick up the car at my location and deliver a "luxury" loaner car, either an Equus or Genesis. Alexandria Hyundai has cancelled 3 times because they have only "1 luxury loaner car". When I commented that this was the third time that this had happened I was told that it was because the person that had the loaner car out was not satisfied with his service so they were still working on his car!!!!!! What a joke.
I again contacted Equus customer assistance and they schedule an appointment with Fairfax Hyundai.
Once again they were to provide a Genesis as a replacement car.
They showed up an hour late and brought with them a Hyundai Sonata.
If Equus and wants to play with the big boys (Mercedes, Lexus, BMW, Infiniti) they should put up or shut up.
We were considering purchasing a Genesis as our second car but based upon the unkept promises of Equus I guess we won't be spending any more of our money on a Hyundai.
Do yourself a favor, spend the extra bucks and get a car that has some support behind it - not just a lot of hot air.
Best FeaturesRides comfortably, performs well.
Worst FeaturesHyundai Equus support is poor at best. The "Valet Service" is a fraud. Once you have purchased this vehicle consider yourself on your own.
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