2011 Hyundai Equus: Service Experience, Part 2
July 01, 2011
When we last visited the subject, our 2011 Hyundai Equus was still due for service. We tried using the iPad app but it didn't work out for us. So we picked up the phone.
Even though the app didn't list Cormier as an option, our first call was to Cormier Hyundai since we've had good experience there in the past. "Sorry, sir. We aren't a certified Equus dealership yet. Would you like the phone numbers for certified dealers in your area?"
Cormier directed us to Southbay Hyundai. "My service manager handles all Equus matters and he is currently out of the office," the service rep on the phone began. "Can he call you back this afternoon?" Southbay didn't return our call. But we gave them one more chance with a follow up call the next morning...
The service manager at Southbay picked up this time. He was extremely courteous, "When would you like us to pick up your vehicle? Yes sir, whenever is most convenient for you. Ok, we can pick it up tomorrow morning. When would you like it returned? I ask that you please allow us about 3 hours to service, wash and vacuum your vehicle. Great, see you then. Is it ok for me to call you later this afternoon to confirm pick up details? My valet will deliver a Genesis for you to drive while we have your car. Will that be acceptable?"
Later that afternoon the phone rang as promised. This service experience started out shaky. But it is moving in the right direction now. Let's hope it continues that way.
Mike Schmidt, Vehicle Testing Manager @ 8,431 miles