2011 Hyundai Equus: 15,000-mile Valet Service
December 02, 2011
Southbay Hyundai paid a visit to the Edmunds offices to pick up our 2011 Hyundai Equus yesterday. The Hyundai "At Your Service" program was a bit shaky the first time we tried it. We were the first Equus owner to take advantage of it from Southbay Hyundai so the kinks were still being straightened.
Well, I'm here to tell you that they have figured it out. This service experience was incredibly easy. To go along with being exceptionally polite and communicative, these guys are now quite efficient. We scheduled the service 2 days in advance. The valet arrived within 20 minutes of the proposed time, which was forgivable. We signed some paperwork, he left us a loaner Genesis and he was off.
The valet returned 4 hours later, which was about 30 minutes sooner than promised. We were pleased with the timeliness. The service included an oil change, tire rotation and various inspections. All work was done free of charge. And there was a handwritten thank you card from the service manager on the seat. A nice touch.
Our first experience with At Your Service ranked a 7 out of 10. Average. This time I'd give it a 9, and that is primarily because there were no supermodels involved. Want a 10? Find a way to incorporate supermodels. Nevertheless, we will definitely use this dealership again.
Mike Schmidt, Vehicle Testing Manager @ 16,655 miles