Hyundai?s safety recall Campaign 137 was on the Electronic Stability Control (ESC) system, which may have caused my car accident with my 2012 Hyundai Elantra. I called the Hyundai Recall Campaign Center several times about my case. Many of the reps I spoke with either provided wrong information, inaccurate timeframes for supervisors to call me back, denied my request to speak to a supervisor, or hung up on me.
National Customer Care Rep Larry Bane managed my case. He refused my request to have my car tested in post-accident condition. During an oil change visit at my local Hyundai dealer, a service advisor recommended replacing my car?s yaw-rate sensor (the key component to the ESC system), and I approved.
More than five weeks later, Larry Bane?s first conclusion letter said, ?Unfortunately, we were unable to inspect your vehicle in its post-accident condition since it had already been repaired.? The message ended by saying, ?We believe your vehicle operated according to its design in the accident.?
The following week Larry Bane sent a second conclusion letter. This letter stated, ?We have re-reviewed all of the available information regarding your accident, as well as the points raised in your most recent correspondence. Based on all of the available information, we continue to believe that our previous response is accurate and that your accident did not involve a product defect. With respect to the recall referenced in your correspondence (Recall 137), we do not believe that the condition that the recall seeks to address was present or caused your accident.?
Larry Bane?s supervisor Chris said, ?We pride ourselves in customer service and delivering excellence to each and every person.? However, he said the decision on my case was already made, and there was nothing else he could do for me. Then he added, ?I?m trying to be really honest with you. I?m in the business for helping people, and I want to make sure that I?m doing my part to make us close any gaps and make the process as smooth as possible for you, and unfortunately I don?t make any of those decisions.? I asked him to clarify Hyundai?s conclusion letters. He simply said, ?That was the decision they made.?
Then I called the Hyundai Recall Campaign Center and spoke with supervisor Ethan. He suggested that ?someone that doesn?t know how to write out a letter? could have composed the conclusion letters. Ethan concluded, ?Honestly, those letters just sound ridiculous.?
I wrote a letter to Dave Zuchowski, the CEO of Hyundai Motor America. He didn?t address my customer service experiences or answer why Hyundai didn?t want to test my car in post-accident condition. He said, ?We continue to believe that our previous response is accurate and that your accident did not involve a product defect.?
Do you think Hyundai was correct in refusing my request to test my car with the same yaw-rate sensor and ESC system at the time of the accident as part of the recall? Do you think Hyundai provided me great customer service? Do you think my next car should be a Hyundai?
So far, I love this car. I bought it 6/5/11 to replace a 2000 Ford Escort ZX2. I started my search by test-driving a 2012 Ford Focus, Chevy Cruz, Mazda3, and the Hyundai Elantra. In the end I went with the Elantra because, for the amount of money I could spend on a car, it had the most features (bluetooth, xm, tilt/telescopic wheel, cruise control, auto mirror w/ homelink, ipod jack) for the most reasonable cost. It also had the best leg room, which surprised me. I am finally able to have adult passengers in my back seat w/out having to send them to the chiropractor after a road trip.
I have been researching, researching and researching new cars for about 6 months now, trying to find the best car for me. In the end, I bought the elantra. There is simply not a better car out there that has more features and creature comforts jam packed into a awesome compact. The value is simply amazing. Shifts are smooth, and its willingness to downshift for more power is quite impressive. The car is very smooth and planted at high speeds (70mph), granted the steering takes a while to get use too because it is on the light side. In the end, if you want the most bang for your buck, there is no other choice then the elantra. Its no speed demon, but it is still fun to drive.
I hope a ton of people read Edmunds reviews and will not be lured in by Hynundais pleasing designs and high option content. I see there are others here that are dissapointed! I had TWO 2012 Elantras, the first one bought back due a intermitent "no start" problem that the dealership cound not fix. We had car #1 for about 3 months. Car #2 has suffered from several stall outs, this happens in the City, or on the Highway. My bluetooth has never worked right, cruise control worked when it wanted to, had a clunk in the front suspension from 8k miles, the engine developed a nasty ticking sound at idle, and of course the fuel mileage, I've seen best 28 mpg while drafting a semi in Montana. avg is 25
Let me talk about fuel economy.
I've read other reviews that bash this car's actual MPG's.
Well, no car is a miracle car (not yet).
When they rate this at 29 city / 40 highway, those are peak averages in very selective circumstances.
This is nothing new, every single car on the market does this.
What is amazing is that I DO average (combined city/highway) around 30-32 mpg per tank.
And yes, this car will do 40 mpg on the highway, I've even gotten it up to 45 mpg on flat surfaces, @60mph with cruise & no AC on.
This car is nothing short of amazing.
Test drove them all, this one is in a class by itself.
Definitely worth a look.
I've owned it for about 7 months now with 12,000 miles.