2016 Honda Pilot: New Windshield Added to Repair List
by Cameron Rogers, Associate Editor on February 18, 2016
When we last left our 2016 Honda Pilot, the Green Machine had just finished its A1 service, with repair parts ordered for the busted steering wheel heater and noisy driver window. The dealer called on Tuesday saying that the parts had arrived. The Pilot was busy for the rest of the week, so I made the appointment for Friday. Everything was going smoothly.
And then it wasn't.
Reese drove our evaluation loop on Wednesday, then handed me the key and delivered some unfortunate news. While on the loop, a rock had flown up and cracked the windshield. He talked it over with Dan Edmunds and they concluded that a new windshield was needed. The Pilot was going to the dealer anyway, so I agreed to have it replaced while I was there.
I needed to have some sort of baseline price for the glass and Schmidt suggested I give Safelite a shot. We've used them in the past and their online configurator spits out an estimate with the car's VIN or a model description. Our fully-loaded Elite model has automatic wipers, a feature that requires us to buy the most expensive glass available for the Pilot.
The estimated cost for what Safelite calls "OEM-equivalent" glass was $638.95 before tax. If I wanted an OEM windshield, I could call Safelite directly and get a quote. Which is exactly what I did. The quotes were $738.95 and $1,038.95, although the person I talked to couldn't explain the difference between the two. He also said that these estimates assumed Safelite's warehouse had the windshield in stock, which it didn't. He took the Pilot VIN and assured that someone would call the next day with more information.
I called my service advisor to get a quote from the dealer. He told me that although he could get me the price for the glass itself, Community Honda outsourced the installation. The dealership used Gaines Glass, a small business located in nearby Chino Hills. I called and spoke to owner Kevin Gaines, who quoted me $750 for the windshield and labor, before tax. He would replace the glass at the dealership before it was serviced, then hand it off to Honda technicians for the other repairs. He also noted that he would use glass supplied by Honda.
Kevin's price was nearly identical to the least expensive Safelite option, plus he would install the glass right at the dealer. It was an easy decision to go with Kevin. Now all that's left is to drop off the Pilot on Friday and complete the repairs.
Cameron Rogers, Associate Editor @ 9,121 miles