2016 Honda Pilot: Half-Completed Repairs and More Bad News
by Cameron Rogers, Associate Editor on February 25, 2016
To recap our repair story so far, our 2016 Honda Pilot needed parts that would fix the broken steering wheel heater and snapping sound emanating from the driver window. We also added a windshield replacement after errant rocks cracked the glass.
Community Honda called us Tuesday to say that the parts had arrived. I informed windshield installer Kevin Gaines of Gaines Glass and told him to meet me at the dealer on Friday morning. He would remove the Pilot's cracked windshield, install the new OEM glass, and then hand it off to the dealer's techs for the other repairs.
I was sitting at a nearby coffee shop when Kevin called just past 8:00 a.m. "I just got to Honda and looked at the glass. There's a small chip in the lower corner. You'd probably never notice it, but it wouldn't be right for me to install it. I'll order another one for you and it'll be in on Monday."
I appreciated Kevin's honesty but was annoyed that the windshield had arrived damaged from the factory. Our advisor apologized again when I dropped the Pilot off to get the rest of the repairs completed. He estimated the car would be ready around 4:00 p.m., so I hitched a ride back home in the dealer's shuttle.
I called at 5:00 p.m. to check on the progress. The window regulator was replaced, which fixed the snapping sound. The steering wheel heater was another story. The button that activates it is attached to another set of buttons that accesses Bluetooth phone controls. This entire assembly was replaced, but the heater still didn't function. The next step was to call the service line and have a Honda technician troubleshoot a solution. This process would take some time, and the service department was only open for another hour.
I agreed to pick up the car so I could use it for the weekend then return on Tuesday to complete the repairs. I called Kevin and informed him of the plan. As long as the windshield survived its trip from the factory and the Honda technicians pulled through, Tuesday would be the day the Pilot was finally in pristine condition.
Cameron Rogers, Associate Editor @ 9,161 miles