2016 Honda Pilot: Getting the Infotainment System Updated
by Cameron Rogers, Associate Editor on April 7, 2016
Two days before I was set to leave for Las Vegas in the 2016 Honda Pilot, Schmidt informed me he received a letter from Honda saying there was a technical service bulletin issued for the Pilot regarding the infotainment system. Schmidt said that if I had time to take it in, I could have the Pilot a day early and work from home. To save myself from a three-hour round-trip office commute, I took the offer.
Everything at Community Honda is done on a first-come, first-served basis. I showed up on a Thursday at 8 am, when the service center opened. I met my advisor, Will, who previously helped me through the steering wheel heater saga.
The new update, (TSB 15-072), fixes an issue with the navigation display screen. The Honda Service Bulletin notes that the display screen goes blank, rendering the entire system inoperable.
The repair process is simple: the dealer inserts a USB drive with the updated software into one of the Pilot's front ports and uploads a new version of its software. According to the TSB, the entire upload takes 20-25 minutes. Unfortunately, I was unable to verify how long it actually took to upload the fix. I was given an estimated time of 1.25 hours, so I sat in the waiting area and took out my laptop.
I got carried away with work, and approached Will's desk a little less than two hours into the process. He found a notice from a repair technician stating that the Pilot was ready to drive away, and said that he had no idea when the notice was dropped off.
I don't know how long I would have waited if I hadn't asked.
Cameron Rogers, Associate Editor @ 10,387 miles