2016 Honda Pilot: A1 Service Update
by Michael Massey, Vehicle Testing Assistant on November 8, 2016
The maintenance minder for our 2016 Honda Pilot alerted us that an A1 service needed to be completed. So I scheduled an appointment with Honda of Santa Monica for 9:30 the next morning and arrived at about 9:35.
An A1 service is pretty standard stuff. According to Honda, the "A" stands for an oil and filter change, while the "1" stands for a tire rotation. I was quoted an estimated time of 90 minutes and a cost of $88. I left the Pilot in the dealership's care and retreated to the office, as it's only a mile away.
At the two-hour mark, I gave Honda of Santa Monica a call. I was transferred to service two different times and greeted with the same automated message each time: The service department was unavailable. Click. Finally, on my third call, I got through to my service advisor's voicemail. A few minutes later, my advisor called back saying he needed another 30 minutes with our Pilot.
Around 12:30 pm I received another call from my advisor. The Pilot was ready after a total of three hours. I was glad I didn't decide to wait in the lounge. I wondered if something out of the ordinary had happened with our Pilot, so I asked when I arrived to pick up the vehicle. I got what felt like a canned response about it being a busy morning but nothing more.
Maybe my presence at the dealership would've changed the timeframe, or maybe not. It wasn't clear why the service took longer than estimated. That left me disappointed with this visit overall.
The total for the A1 service came to $88.10.
Michael Massey, Vehicle Testing Assistant @ 20,663 miles