Too much cost cutting
By Pilot Reviewer on
Vehicle2009 Honda Pilot EX-L 4dr SUV w/Rear Entertainment (3.5L 6cyl 5A)
ReviewPoor build quality. Poor fuel economy. Rough feel while driving. Honda seems to have attempted to perfect the process of cost cutting. Unfortunately the quality of the car has suffered greatly. A lot of rattles, very rough road ride. If you tap on various parts of the cars, like the mirrors, they are loose and rattle. The front rotors needed to be turned after 17k miles and the dealer would not cover it. It's my wife's car and she is an easy driver. The dealers have extremely poor customer service. I can not get a service rep on the phone to make an appointment for warranty work. Functionally this car is great for us. As it is now I will trade it in when it gets to 60-70k.
Best FeaturesRoomy, good for families.
Worst FeaturesPoor build quality. Poor fuel economy. Rough feel while driving. Cheap body components.
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