2017 Genesis G90: Monthly Update for September 2017
by Josh Sadlier, Senior Manager of Content Strategy
Where Did We Drive It?
For the most part, it was another strong month for our long-term 2017 Genesis G90. We rolled up about 1,300 smooth and quiet miles in September, many of them courtesy of yours truly on a jaunt to the Central Coast. I've come to think of the G90 as one of the long-term fleet's unsung heroes — we don't talk about it much around the office anymore, but it's an awesome car on the open road, providing thoroughly convincing performance and luxury.
The only hiccup this month was a suboptimal service experience, which fleet-master Mike Schmidt reports on in detail below. Otherwise, the G90 continued to impress. I wouldn't hesitate to recommend this car to anyone shopping for an executive-class sedan, and I know I'm not alone. Forget about faint praise from the past like "It's pretty good for a Hyundai." This thing is just good, period.
What Kind of Fuel Economy Did It Get?
The big news for September is that I set a new single-tank range record of 488.9 miles, which is about what I'd expect from a car that's designed to pound freeways into submission. Sorry, Lincoln, but I can't resist throwing a little shade at our long-term Continental here — its current best is 419.9 miles, and it's typically closer to 300 miles per tank. I know which one I'd pick for, you know, crossing the continent.
I'll also note that the G90 has proven itself capable of slightly surpassing the EPA's 24 mpg highway estimate on long trips. That's no sure thing in these turbocharged times. I measured 24.5 mpg at the pump on the back end of my Central Coast journey, so it's possible. Alas, our lifetime average is still 1.2 mpg shy of the EPA estimate for combined driving, despite a fair number of road trips at this point.
Average lifetime mpg: 18.8
EPA mpg rating: 20 combined (17 city/24 highway)
Best fill mpg: 28.5
Best range: 434.0 miles
Current odometer: 11,746 miles
Maintenance and Upkeep
We took the G90 in for its first scheduled service this month, or rather we tried to do so. It worked out, but not without some hitches and glitches. Check out Mr. Schmidt's extended commentary on the unusual experience below.
"I didn't have much luck scheduling our first G90 service. After 15 minutes of searching for a Genesis dealer near me, I eventually confirmed that the nearest Genesis service center was a Hyundai service center. Based on the Genesis-specific websites I found, this was a bit misleading.
"After 15 minutes on hold, trying to schedule an appointment at my nearest dealership, I hung up feeling frustrated. Another 10 minutes passed before I found the G90 concierge phone number online. I called it next. After 15 more minutes on the line with a very friendly concierge, I had an appointment at the same dealer that put me on indefinite hold originally. Because I wanted to go next-day, I opted against the available valet pickup. That option required 48 hours' notice.
"I arrived at Huntington Beach Hyundai early. A porter walked out, greeted me right away and walked me to the service adviser. He was equally polite, and we got the paperwork started. That's where our experience took a detour from that of the typical G90 owner.
"Genesis offers three years/36,000 miles of complimentary scheduled maintenance, which is available from the dealership where you bought the car. Our adviser explained that he would honor the service plan even if we bought our G90 at another Hyundai/Genesis franchise. But since this was a test car, it wasn't in the database. That meant we paid out of pocket.
"It cost $109.55 for the oil, filter and tire rotation. We really can't count this against the car, so we won't. But counting the five-minute drive from my house to the dealership, I devoted a full hour just to making this service happen. That is unacceptable. Perhaps G90 buyers are handed a neat folder at the time of purchase with all of the information I had to search for online. I hope that is the case because this didn't feel like the special experience I expected." — Mike Schmidt, senior manager of vehicle testing operations
"I keep finding new things to admire about the G90. This time it's the stereo. I'm not impressed by the 17-speaker layout or the Lexicon name per se, because every player in the executive game's got credentials like those. What impresses me is the richness of the sound itself, including a rare surround-sound mode that actually enhances the experience (these modes usually sound artificial to me). What's more, the whisper-quiet interior is a perfect place to enjoy it. Just one more reason why the G90 makes me want to plan road trips around it when it comes my way." — Josh Sadlier