Great Car, Horrible Customer relations
By rbuse46 on
Vehicle2008 Ford Taurus X Eddie Bauer 4dr Wagon AWD (3.5L 6cyl 6A)
ReviewThis car is everything I was looking for, I love it. Shortly after buying it I went on a trip and noticed a burning electrical smell, turned out the passenger side mirror mirror frame rippled and melted. Got it fixed under warranty when I got home. 2 months later, it happened again. This time, they took pics and sent them to Ford. While awaiting the outcome, the drivers side mirror started to do the same thing. Ford will not fix it.They say it's vandalism! After hours on the phone and sleepless nights, I've gotten nowhere. I've taken it to an independent body shop and they are positive that something is overheating on the inside and causing the problem. Next step is Consumer Protection.
Best FeaturesThird row seats, overall look, quiet, great ride and comfort
Worst FeaturesBetter customer service from Ford
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