2015 Ford Mustang GT: Quick and Easy 20,000-Mile Service
by Reese Counts, Vehicle Testing Assistant on February 12, 2016
Our long-term 2015 Ford Mustang GT recently crossed over the 20,000-mile mark. This signaled a reminder in the car that another service was needed. Thankfully, the Mustang only requires an inspection, tire rotation and oil and filter change at the 20,000-mile service, so I hoped we could get in and out of the shop in just a few hours.
I dropped off the Mustang at Santa Monica Ford around 10:30 a.m. I didn't make an appointment, so I was quite pleased when I was immediately greeted by a porter and directed to a service advisor who helped me right away.
I asked for the 20,000-mile service and mentioned the fact that our car was equipped with staggered wheels. I didn't want another situation where the wrong wheel was installed on the wrong corner with the correct tire.
The service advisor didn't try to sell me any dealer add-ons, so I was checked in and ready to leave in just a few minutes. I was given an estimate of three hours and hitched a ride back to the office.
Around 2:00 p.m., I received a call from the service advisor letting me know the car was ready. The inspection turned up nothing more than slightly low washer fluid. In total, I might have spent 10 minutes at the dealer during the drop-off and pick-up. I even received a follow-up phone call the next day asking about my service.
Maybe because some of my recent dealer visits have been less than stellar I can honestly say this was one of the best service center experiences I've had.
Eight quarts of synthetic 5W-20: $60
Oil filter: $4.99
Hazardous materials charge: $3.11
Sales tax: $6.47
Total Days Out of Service: Zero
Reese Counts, Vehicle Testing Assistant @ 21,279 miles