10 of 11 people found this review helpful
Mechanically Unreliable, Ford Service in Denial
By cdubaz on
Vehicle2012 Ford Focus SEL 4dr Hatchback (2.0L 4cyl 6AM)
ReviewI bought the car new off the showroom floor.
My first Ford since my 1965 Mustang. The very first day I drove the car to work, it had under 20 miles on it and the transmission refused to shift into gear.
Ford towed it in but the dash light had gone off and they couldn't find the problem. They blamed Microsoft...
It continued to drag while shifting for two years and I mentioned it every time. I got the same story--that it was normal for this car.
It again began refusing to shift and began stalling. I took it back in and was told it was the "transmission module" and because it was now over 36k, I would have to pay.
The also said my wheel bearings were going and had to replace those!
Best FeaturesThe interior was comfortable. The exterior was nice looking. That's about it.
Worst FeaturesFix the issues with the transmission--own up to it! Train your Ford service people to diagnose and have at least some semblance of customer service. Ford Service is the worst I've encountered in over 30 years! Don't be fooled by the pretty exterior.
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