2012 Ford Focus Consumer Review: poor mileage, worse customer s

2012 Ford Focus - Consumer Review

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279 Total Reviews

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4 of 16 people found this review helpful
poor mileage, worse customer service from FMC
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2012 Ford Focus SEL 4dr Hatchback (2.0L 4cyl 6AM)


FMC advertisements and website make untrue, deceptive and misleading statements as to mileage for the Ford Focus.
FMC customer service is indifferent or dismissive and unresponsive to dealer statements that there is a 6,000 mile break-in period - FMC says what I've been told is appropriate and they concur.
I drove an almost 2,000 mile road trip, on cruise control through Ill., IN, OH, PA and NJ to document my recorded 31-33 mpg.
The dealer says I get 37.5.
The math is simple. The FMC representations are absurd and astonishingly arrogant and offensive considering $20,000 is spent on their product.
The transmission had to be recalibrated twice to get it right.

Best Features

Interior lighting; creature comfort features and conveniences - space, fold-down rear seat cushions for a flatbed extended use; ride is smooth.

Worst Features

Honesty from FMC; customer service that means something; respect of the customer and better service.
Recommend (4) (12)

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