At first we thought the vehicle was great but as time goes on I noticed that the ride was alot harder than my previous Jeeps. I know everybody raves about the smooth ride but I can't get used to the hard ride in this vehicle. Also there is a rattle coming from the steering wheel when going over bumps, I think it is the horn button. Overall it is a good car and except for the hard ride and the rattle.
Within 1500 miles of driving off the lot, our Flex started making a high pitch sound out of the back of the car. It can be heard about 30 ft away and recently has grown loud enough to be heard within the car [if the radio is off]. When we took the car in to be fixed the dealer told us that it was the fuel pump. They called Ford and Ford told the dealer that the pump it is within the fuel pumps specs to make a high pitch whistle - so tough luck. As mentioned before, the whistle is growing louder, so maybe when our ears start to bleed Ford may change their mind, until then I tell everyone who asks how much we regret the purchase.
Interior space, comfortable seating.
Customer service. Seems like Ford had a space to get ahead with the other Big 2 in bankruptcy, but they have just left us shaking our heads. Also, the Sync feature is all but useless. Our family plays a game where we say an artists name that is on our ipod and guess/laugh on how bad the response is
Extremely comfortable with exception of the headrests which tilt too far forward. Easily remedied by reclining the seat slightly. I've had people ask me if they can peak inside the car because they love the outside and need to look further. Always lots of ooooooo's and ahhhhhhhh's. I've noticed I get the best gas mileage by using the setting with the display that shows when I'm driving in the most fuel efficient way. I drive mostly in town and get around 14 mpg. My husband on the other hand who is more of a hurry- to-the-traffic light kind of driver gets around 11 mpg. Highway average seems to be around 20mpg.
The most comfortable seats of any vehicle we tested. Love the roominess, the Sync feature for handsfree, the "standard" outlet in the back, numerous cup holders, usb port for jump drives loaded with music, the list goes on and on!
Change the headrest angle. If it's uncomfortable and the driver has to tilt their seat back further does it defeat the purpose for safety? Add a jack for headphones in the back.
I have to agree with the other reviewer, I have had my Flex 1 month and have had the windshield crack 2 times! We were only going 20 miles an hour the last time. We don't live in rocky area and we were not going fast either time. Seems like some sort of defect in the glass, I have never had this happen before. I feel like my insurance co is going to start thinking I'm doing something shady! :) When we picked the car up at the dealer the Vista Roof glass was cracked and had to be repaired so technically we are on our 3rd glass repair in a month. We love the car other than that.
roomy and fun
Windshield - somethings up, never had a windshield crack this easy - 2 cracks in 4 weeks!
Our dreams came true when my wife and I adopted our 4th child making us a family of six and too big for our vehicles. We always thought that the Flex was beautifully stylish so here was our chance to be practical and stylish with one vehicle. We now have plenty of room with style and comfort showing on everyone's face!