2015 Ford F-150: Aluminum Body Repairs Part 4 - Rereplacing the Sticker
January 28, 2015
So the Sport 4x4 sticker on the side of our long-term 2015 Ford F-150 was now wonky, which was gonna bug me forever if we didn't get it properly placed on the quarter panel. We needed to have it rereplaced.
In case you missed it, we hit our aluminum-bodied F-150 with a sledgehammer, took it to a Ford dealer to fix it and ultimately concluded that the fix cost more than equivalent steel body panel repairs.
The repair, done by Santa Monica Ford, was beautiful, with one exception. The new Sport 4x4 sticker was now wonky. It just wasn't where it should be. Basically, the placement didn't match the other unrepaired side of the truck.
The deviation was so minor we didn't even notice it until the repair was paid for and the truck was back at our office. But the corner of the "S" now overlapped the panel crease, which it shouldn't. It wasn't way off, just an inch or so too close to the taillight. We wanted it fixed.
A few days ago (before our video went live) I called Santa Monica Ford to see what they could do about it. The same way they were cordial and polite in person, they were just as easy to deal with over the phone. They apologized, said they would order the sticker and assured me they'd call when it arrived. Sure enough, just a few days later, the independent decal installer arrived at the Edmunds office to fix the mistake.
The dealer called me as soon as the sticker arrived, confirming our building's address and the time to come by. The sticker install was swift and easy (it only took about 10 minutes) and the mobile decal guy was happy to let us take photos of the process.
It was a wonderful experience all around. They had made a mistake and they made it right quickly with no cost or hassle for the truck's owner. This is how it should be.
Here's a photo of the sticker placement after the original repair:
And now, the fixed placement:
Ah, much better. I can finally sleep at night.
Travis Langness, Associate Editor @ 300 miles