2013 Ford Explorer Consumer Review: Sync Issues - Ford cannot fix

2013 Ford Explorer - Consumer Review

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26 of 28 people found this review helpful
Sync Issues - Ford cannot fix
By syncissues on


2013 Ford Explorer Limited 4dr SUV AWD (3.5L 6cyl 6A)


We go this car 4 months ago and in that time it has been back to the garage 8 times for them to try and fix the My Ford Touch/SYNC system. It still is not fixed and Ford dont know how to fix it.

The car itself is lovely but if you want the SYNC system to work then dont buy this car.
their solution to the navigation not working was to buy us a Garmin!!!

no buy back, no switch out and no cash compensation - very dissappointed with Ford and their technology that doesn't work

Best Features

nice ride, very comfortable.

Worst Features

Fix the My Ford touch/SYNC system.
Recommend (26) (2)

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By adamdz
on 06/30/13 10:28 AM (PDT)

No kidding. SYNC is bad. I'm literally scared. I bought the 2013 Sport, loaded. It's an awesome vehicle but the SYNC and electronics are atrociously bad, ruin the entire experience, even BLIS malfunctions from time to time. I have to frequently pull over and "reboot" the car to get things back to normal. And I already got a warning in my Health Report that there is something wrong with my brakes. I'm holding off on writing a full review to see how the dealer addresses my issues, but believe when people complain about SYNC: it's buggy as hell. And no, I will not accept a free Garmin as a solution. It's been only a month but I regret the purchase. It's too much money for this kind of issues.

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