2012 Ford Explorer: Another MFT Update Update
April 06, 2012
Dan's ongoing series of posts from Moab in our Jeep Wrangler are a lot more interesting than the latest travails of our Explorer's MyFord Touch system. But if you're curious, here's the latest.
This morning I was at my in-laws house in Orange County, and a dealership (Fairway Ford) is just up the street from where they live. Inspired by a note made in my previous MFT Update Update post by commenter LASHAWN (who says he's an advisor at a Ford dealership in South Carolina), I decided to just drop by Fairway's service department and see what they said in person.
I approached an advisor and told her how we haven't received our update kit yet but that I wanted to see if they (the dealership) had the required software update on hand. She said she did (yes!), but she also said their ability would depend on what kind of MFT we had (huh?). She wrote down our Explorer's VIN and checked it on her computer.
The details escape me, but effectively, she said, no, they couldn't update our Explorer's MFT. Something about MFT being a "02" or "03", and if it's "03" like our Explorer's, then we have to wait for our kit to arrive in the mail. I asked her to explain this. She couldn't, at least not in a way that made sense. She then suggested calling the Sync/MFT help line, which of course I already did earlier in the week and was no help.
On one hand, I'm sure all of us have had exasperating issues with cars and dealer service. And really, we're just talking about a software update here -- the Explorer drives just fine. But it's also getting a bit ridiculous. You'd think Ford would be more on the ball here considering how important MFT is to consumer preception of quality.
Brent Romans, Senior Automotive Editor