Wish I had known Ford Explorers have transmission issues before I bought this vehicle. Loved it but immediately noticed that it was shifting at the appropriate time and when it did it was shifting very hard. Also makes a "clunk" sound when coming to a stop - again the transmission. So far the only thing the dealer can tell me is that they are waiting on Detroit to acknowledge the problem. Said they had this issue with 2 previous year models as well. Contacted customer care in Detroit and was told the vehicle was "functioning as designed". What? Will try to pursue resolution under the lemon law from here. Don't buy this vehicle!
I bought this model used in Aug 2012 after finding it on the lot before it was advertised for sale. I wanted to trade in my '04 Explorer XLT after a mechanic told me the rear differential would fail 'soon'. The '04 was a money pit and I wasn't going to spend another cent on it, despite putting a rebuilt tranny into it at 67k miles. I'd read the '10 Explorer's reliability was much better (more like my '97 Explorer), and this vehicle, with only 23.5k on it, seemed like a steal. I've been very happy with it so far after 3 years, because... When I complained in a customer reply survey that the cheap wheel bearings used on this (needed replacement at 34.4k) and my '04 was outrageous and pushed me to look at non-Ford products, Ford reimbursed my expenses for the repair - even though it wasn't done at a Ford dealer! I've never formally complained to Ford before, but it paid off here. As another reviewer noted, the Goodyear OEM tires have no lifespan - almost shot after only 34.4k miles. I get around 15 MPG on my winter commuting loop, though this past winter with record cold resulted in 12 MPG in February. Summer round trips average between 17-21 MPG. Favorite Features: Extremely smooth ride. Roomy interior. Love the heated seats and mirrors for cold upstate NY winters. Thank goodness for the backup sensors. Six-CD changer works/sounds great, and I really like the steering-mounted audio system controls. I really like the Sirius satellite radio, too. My wife loves the dual-zone A/C. Suggested Improvements: I don't even bother to use the SYNC package. I think I will no longer buy upper-end trim lines in vehicles because I'm sick of paying for options/features I don't want/need. Plugging my iPod into the sound system without SYNC works fine for me. The headrests, and the seating position they forced, took some time to get used to, and the blind spots they create are enormous. I learned that if I adjusted the side-view mirrors much wider than usual, it helped.
Update from 70k to now 80k -- Bought XLT used in 2012 w/16384 mi. turned ~80k~! No problems to speak of. Been great! The 2010 is the last model year of this style before the new/current style came out in 2011, so you'd think most every problem was worked out by 2010 :>) I bought a battery 1/16 to rpl orig. One set of tires around 45k is all. MPG rating of 14/20 is wrong - I consistently get 17.5 mpg around town [ in New England] and strictly hwy is 23+mpg...! All around excellent SUV; comfort, 7 passenger, rear AC, 4WD etc... The 200hp V6 is a very good engine. What it 'might' lack in [V8-like] power, it makes up for in mpg and all other areas. And you feel safe driving it! AnFeels like a nice, good sized solid SUV that rides like a car! What's your life worth, right :>) Problem areas [typical at 70k+ on most any vehicle]: 1.>- On the 2010 Expl - If you smell antifreeze or notice ever so slight 'wetness' on top of engine at BASE of rad hose housing, it's because housing for the thermostat is made of plastic and where bolts to manifold, gasket leaks. There's a metal therm housing for sale, though what I did was simply add a small bottle of Stop Leak [pellets] to the radiator, think is about 12-16 oz.(?). No more small leak there. Note-Make SURE you shake bottle well and ENSURE the PELLETS go into the rad too-first time I tried it, I poured in half the bottle thinking that would do it, what didn't realize is none of the pellets went in-pellets heavy and sink to bottle bottom, SO drain/syphon 12-16 oz coolant out of the radiator [not overflow tank] and try stop leak. Prior to this, my rad CAP was bad [yes, really;>)] <$5 solved that-new cap. 2.> Common: Rear diff seal drips very slightly, forget specific name for it, costs about <$80? to have mech replace. 3.> People complain of 5 spd auto trans 'clunking' on occasion. For me it's been simply the re-engaging of the trans after 'coasting'. Ex. You're in traffic [5-20mph] you move up then coast, THEN gas again-that's when it '''may''' clunk''' back into gear - is in my case anyway, maybe 4x/yr. No problem with mine here at 80k. Change trans fluid, oil, and diff 80w gear and transfer case fluids, and coolant flush when needed and you ''should'' be good to go. Good luck.
My Explorer has been on the road since 2/2011 with 16,200 miles. I got this model over the new 2011, because I want a true 4x4 Explorer. It drives smoothly and is very comfortable. The transmission is smooth in AWD and typical in high and low 4X4. The 3rd row sitting is nice to have, but I have never needed it yet .This is my second EB model and the features are better than ever. The only con is the gas mileage, but I knew about the lower mileage performance before buying it. If you want a true 4x4 Explorer, this is the model to get.
After years of vowing to never buy a new car I decided it was time. Has close to 6000 miles on it with no issues. I live in Germany so it's a monster over here but has no problem in the snowy winter here. Plenty of room for our 4 daughters and the sync is priceless. Drove it to Rome and was comfortable during the long drive. Just wish it got better MPG and had the option to get leather heated seats with the AWD. I love the exterior style (I hate cross overs)and the silver paint with black trim and 20" wheels complete the package. I'd buy it all over again.