This is the second Ford Explorer that we have owned. I'm not sure that there will be a third. Our 2004 explorer has had the timing chains replaced, the paint is coming off in sheets from the top, the heater would not work until we had work completed on it, now we just replaced the valve lifters. What's next???? We are heart sick. Does Ford not back their vehicles any better than that. My husband and I planned to wait until later to buy a new vehicle. It probably will not be a Ford. Too bad, I have always like the style of the Explorer.
I love the size and the color. It is very comfortable.
I suggest that Ford back their vehicles. They need to actually recall defects such as the heater problem and the paint problem. Obviously, we were not the only ones with this problem. I even called a Ford dealership and I was told, "You must own a white or silver explorer. That happens to them."
I had a 1995 Explorer when I was in high school and it had been awhile since I'd had an SUV so when we had the great gas crisis of 2008 I thought I could get into another one cheaply. Since I was buying used, I didn't care what the resale value was and this Explorer was a deal I couldn't pass up. It's been trouble free and very handy.
Rear hatch - love having the extra-large glass hatch. Door design - never get my pant legs dirty entering/exiting the vehicle. Controls - everything is logically placed.
A cancel button for the cruise control!!!! Also, the transmission leaves a lot to be desired. It doesn't downshift or upshift when I'd like it to, making awkward shifts as well as uncomfortable clunks and revs. This engine would be much more responsive with a better transmission.
Save yourself money and do not buy this. I have spent $9K in trying to keep my truck running. This is my second explorer. The first I shelled out $4K on a new engine. This one, I spent $9K rewiring it, replacing the transmission, etc. I am devastated but will never, ever buy a ford again.
I purchased this vehicle as a work vehicle. It had minor problems until I hit 35,000 miles. It took Ford 3 tries to get a working rear end which lasted only another 30,000 miles. A number of idiot lights went bad, and now paint is peeling off the roof and the rear end is again making noise. This was my first and last Big 3 auto purchase.
Ford needs to step up to the plate for problems with these vehicles. 36K warranty is not acceptable for the problems this vehicle has.
Our experience with Ford and this Ford Explorer has made us decide not to purchase any more Ford vehicles. This vehicle has had problems with warning lights showing up when there is no problem (started happening the very first month!), after 4 years the paint on the roof peeled off in sheets down to the bare metal and then rusted. Ford would have nothing to do with it (talked to Customer Service, the Ford body shop and dealership in SC). They wanted just under $1000 to repaint it even though it is obviously a flaw in the manufacturing and I have seen other reports on the internet. Also, now after 4.5 years, the gear shift indicator showing if you are in Park, Reverse, Drive doesn't work.
Customer Service. Standing by the quality of their manufacturing. Gas Mileage (currently only get 14).