My Explorer has had transmission work done on it 3 times in 3 years. It seems like as soon as the one year warranty runs out, so does the transmission. I also have to replace brakes at least twice a year and my check engine light won't go off even after I had the oxygen sensor worked on as instructed by the mechanic. This truck has given me nothing but problems from day one!
I bought this car as a demo with 2100 miles on it. It operated well for the first 4 years - recalls were handled promptly - but then the problems started. Normal wear (brakes, wipers, battery, etc.) to be expected (but not appreciated) but alternator failed, fuel pump went bad and other assorted "minor" problems (which aren't cheap to fix) before it hit 50,000 miles. Have always enjoyed driving the car - especially on long trips - very comfortable, easy to drive - wish gas mileage was a little better - but don't mind sacrificing that for the comfort. Not sure if I'll buy another one though.
Comfort and inside creature features. Great in snow, ice and rain.
Electrical system needs improvement to avoid early power failure issues.
I bought the Explorer over the Cherokee, even though the Cherokee had more options, at a lower price. My truck drives very well, and has incurred very few problems. The paint job of the vehicle is another issue. My black paint is cracking on the roof and hood of the car. I have always washed and waxed the car thoroughly, and wish this would not happen. The paint on the roof racks is also coming off.
Handling, auto lights and mirror, keypad on driver's door.
Bought my Explorer with 32,000 miles. At 42,000 transmission blew. At 58,000 transmission blew again. At 72,000 needed ball joints upper and lower both sides, wheel bearing right side tie rods, rotors, brakes, shocks, and tires. I can go with the brakes, shocks and tires -- normal wear but the suspension, no way. At 86,000 head gasket blew and is in the garage again. When it comes out it will be traded, I will not buy another Ford. This vehicle sees all highway. no city. No off road. I really like the Escape but too scared to go through the expense again. 2 transmissions $3200, front end work $2000, now head gasket $1100, coupled with the price of the vehicle I could of bought a Lexus.
I liked the interior layout and features.
Ford listen to your consumers, especially the complaints. Stop trying to pass the buck for engineering designs. Customer service you need to get some. Give Toyota or Honda a call they'll help you get it right.
First complaint is the two doors and how you have to get out to let people in and out there's no way around it. Kinda stinks when it's raining you know? Then you gotta be a bit of a contortionist to get back there and out, and they don't give you much space for this. Crummy little windows in the back make you claustrophobic. Okay and THE GAS MILEAGE is horrendous. That car eats better than I do! The rusty side steps, it's just unacceptable and embarrassing. It's stuffy in there, no way around using the air vent and the A/C and heat are always either freezing or baking you alive. The roof rack paint is peeling. What else? The rusty drums that had to be replaced at 50k miles, the way it stalls in the cold.