1999 Ford Explorer Consumer Review: Poor Customer Service

1999 Ford Explorer - Consumer Review

Average Consumer Rating

150 Total Reviews

XLT 4dr SUV (4.0L V6)

Build Quality
Reliability Value
Poor Customer Service
By free1 on


1999 Ford Explorer XLT 4dr SUV


Overall, a decent auto, however, the V8
seems to have a problem with broken
ignition wires (as early as 30K-40K
miles). Ford is not willing to
acknowledge this problem, but has plenty
of replacement wires in stock! Also
problems with noisy front springs and
the brake pedal. Poor quality of rear
wiper, electric windows, luggage racks.
Comfortable seats, decent interior
layout, good comfort features (lighted
mirrors, remote door locks, etc.).

Best Features

Great Mach sound system w/CD changer (radio failed once, but was covered under warranty).

Worst Features

Stay out of the V8 business on an Explorer - not made for it. Beef up the rear wiper assembly. Smooth out the ride - way too bumpy!
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