2013 Ford Escape Consumer Review: Fords Poor Customer service &

2013 Ford Escape - Consumer Review

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7 of 7 people found this review helpful
Fords Poor Customer service & Warantee
By jfrender on


2013 Ford Escape SEL 4dr SUV (1.6L 4cyl Turbo 6A)


I purchased a 2013 Ford Escape 10 months ago and have replaced the engine air filter on my echo boost engine with a k&n air filter. The plastic housing is cracking by the metal screws and 1 screw housing was stripped when purchased. I did not over tighten screws but the service mgr at Gaudin says I did because that wa his unintelligent response. Ford Motor Co. Regional Customer Service Mgr. Nikki out of Phoenix is going by what Gaudin Said. Ford will not honor Warrantee and the filter housing is thin plastic which is deteriating from heat and vibrations. A future problem could exist on all 2013 and 2014 Escapes and cause accelerated
engine failure. After purchasing Fords since 1955 the serv

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Comments (2) Post a Comment
By walk_the_walk2
on 05/12/14 17:13 PM (PDT)

Tell the dealer there is something called the Magnuson Moss Warranty Act for after market parts. Google it.

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By tclaude
on 09/30/13 08:17 AM (PDT)

Just curious if you had read all the comments online about the K&N filter allowing to much dirt and oil into the turbo and shortening it's life. I also have a 2.0L ecoboost and am considering installing a K&N but am a little worried, I have run K&N filters and cold air for years on several cars/trucks and see a nice improvement in engine performance but this is my first turbo and am concerned.

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