7 of 8 people found this review helpful
SUV - ok, I guess; warranty support -- not ok
By bloke2 on
Vehicle2011 Ford Escape Limited 4dr SUV AWD (2.5L 4cyl 6A)
ReviewWe bought an XLT w/ AWD, AT, V6 and Sync.
To date we only have 21k miles on it.
IMO, cheap materials, budget design, fit and finish, and paint flaws.
Lack of amenities you'd find in competitors, like a button to open the tailgate!
SYNC is great but has its glitches.
The 3.0 V6 is noisy & somewhat underpowered for the vehicle weight.
It may be the gearing because we've had the AT reprogrammed twice via TSBs.
Ford really fights with the consumer over warranty issues.
Had hassle to replace tailgate window over defective defroster & badly faded plastic running board.
Now we have two water leaks -- 1 door and the tailgate window.
We're thinking, what's next?!
Best FeaturesSuper comfortable seating for the long haul. Solid, rugged feel like a pickup truck. Simple engine design/compartment from mechanical perspective. Michelin tires.
Worst FeaturesIt's been redesigned for 2013 so I hope they started from scratch. Fire the warranty department and don't alienate owners. Not good for future sales. Manufacturing quality control. Look at competition and copy them where you can and stop being so cheap.
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