2009 Dodge Viper SRT-10: You Want to do What?
June 23, 2010
Here isthe story. Thehatch struton our 2009 Dodge Viper fell out. So we ordered a new one. When parts arrived wemade an appointment to have it fixed. Simple, right?
Two and a half hours of sittingin the service department waiting room brought us to the magical moment,"Sir, they are pulling your car around now." Our advisor continued, "We can't fix it. There is no stud to attach the strut to. We think it fell inside the body panel. Our recommendation is to take it to our body shop. They can cut out a sectionjust big enough to fit a hand inside and retrieve the piece."
I gasped, "You want to do what?"
"If it's all the same to you," I toldour advisor, "I'd rathernot."And I left with no delay.
As it turns out, the vendorthatmanages Dodge pressvehicles (of which our Viper is one) resides justa mile fromGlenn E Thomas. So I stopped by to see our buddy, Carlos. He offered ahelping hand, the right tools for the job and most importantly, somebodywithwhom I could share thisridiculousdealer experience.
Now for the best part. It tookless than 15 minutesto fix the problem.
We peeled back this panel. Low and behold, the missing bracket was tucked inside. It took 5 seconds to find it, and3 more seconds to realizethe rivets were at fault,not the strut.
Buy some rivets. Pick up a little touch up paint.
Grab the rivet gun and dive in.
Reinstall theoriginal strut.
Add some Viper VeryOrange touch up paint.
And we are done. I never want to take another picture of this strut again.
Mike Schmidt, Vehicle Testing Manager @ 10,404 miles