I work for a company that has/had (unloading these POSes) a fleet of these vehicles 2007-2009 with an average mileage of 275k. They are all P.O.S. Constantly breaking down with transmission, trans-axal, and drive train problems even with regular maintenance, along with little stuff like the door locks braking and door hinges seizing up. Moisture builds up under the plastic body panels and rust away the body. Computer keeps putting the engine into "Limp mode", these things are mechanics dream. They are all having problems one way or another. Don't buy unless you like to work on an overly complicated cargo van or like to pay out the 'A' for someone else to fix!
I run a fleet of 6 sprinters. I have 2- 2004 models and had relative success with them. We service high end appliances and the exterior design and styling definitely appealed to us. We then bought 4 2007 model and have regretted that decision ever since. We have made repair after repair on all of the new vans. It honestly seems like the improvements involved just TOO MUCH technology. TOO Many Sensors and TOO many complicated electronics. Our maintenance bills on these 5 vans have gotten to the point where we just want to unload all of them. I wouldnt recommend the newer generations Sprinters to my worst enemy.
Terrible availability of service. Not all Dodge dealers work on Sprinters. Mercedes won't touch them. Had no service for blown resonator on turbo in N. CA. Towed Yreka 100 mi to Redding. No service Mercedes or Dodge. Drove 200+ mi to Sacramento @ 45mph. Few dealers work on this engine. Everyone passes buck on engine. Unless Dodge or Mercedes picks up responsibility on engine would not buy again. Have RV. 16 mpg. Nice, but if you are stuck in Palucaville and need service you are out of luck. Freight-liner wouldn't work on RV either since Dodge will not give them any warranty work.
Great concept, terribly unreliable. Passenger seats too small and uncomfortable. Engine stalls whenever, transmission shifts into top gear at 25Mph. Have to pull over and restart. Dealer will not fix or even try. Head light bulbs go out every 30 days. Sliding door never fits right.Backup horn replaced, ignition failed at 14000 miles, dealer replaced but damaged engine cradle with forklift, never replaced??!!
Peripheral vision is excellent. Seats 10. Fuel mileage unbelievable 28mpg. Sufficient low end torque. Drives exceptionally well on highway for what it is. We installed rear lift for handicapped sister and removed the 2 seat row and moved the rear set of 3 seats up. Can transport sister and 8 additional passengers. Side door first step is a little high for elderly and children, but overall an excellent vehicle. We researched all possible vans prior to purchase. This was the only reasonable option. I am 6'1" and can stand up straight inside. We had extreme difficulty finding a diesel with rear a/c. We drove 400 miles to Myrtle Beach to pick this van up. We are completely satisfied.