We own two of these Sprinter vans. If you like having the bodies rust out, harmonic balancers fall out on the freeway, difficulty finding parts, long waits at the dealerships for service,THEN THIS IS THE VAN FOR YOU. Chrysler has no intention of helping it's customers when these things fall apart. And their Business Link program is not worth the paper it is written on. We have had both of them at different dealerships this week. Both sat over 5 days before even getting into the shop. Not worth the extra money you pay for these things.
My company purchased two Sprinter Vans, one in 2004 and one in 2005 with high expectations. Other than being almost impossible to get serviced at any of the dealers (bought them from two different dealers)these vans have been a big disappointment. Dodge customer service is worthless and their "Business Link" program is a total farce. Bad paint (rust), harmonic balancers that fall off, turbos that come apart, incorrect parts for brakes, electrical problems etc. We have both vans in the shop now and it will be 4 more days before they can look at them. One has 85K and the other 110K. The idea was better gas mileage (yes) and less down time....A BIG NO. Really bad in wind and snow.
This is my second Sprinter. #1 was totalled in a collision. This van needs more comfort, seats, tilt wheel, better visibility from front windows (pillar blocks view badly). However, 24mpg is amazing, turn radius, efficiency and convenience is unbeatable. I would like to have the standard transmission (seen in Europe). We use it for transporting show dogs, it works great. Best in class. I did have a mysterious fuel delivery problem - needed some repairs. The electric door locks are quirky and blows fuses sometimes. Overall, I would buy a third one in a heart beat. Although barring any more collisions, this should hold
I have found that if you are not carrying a lot of weight, the Sprinter is not very good in the snow. Winter cold air will get into the cockpit. A little on the noisy side. Radio reception is bad. I use the Sprinter as a showroom on wheels. Insulation is very poor in cargo area, if you work inside. Need the extra rear heater which I did not get. Seats very uncomfortable.