Rairdon's Dodge Chrysler Jeep of Kirkland

I purchased a 2010 Jeep Wrangler Rubicon which what I thought was going to be a simple transaction. We agreed on a price, they rang the "sales" bell and then the scam begins... The negotiated price had no dependency on financing yet when I sit down to sign the final papers I see the price has been raised by $1750 dollars and then reduced by $1750 because of rebates (rebates - there are rebates, nobody mentioned these). One such rebate required I finance the vehicle with GMAC at 6.9% interest (my credit score is 780). I inquire about this issue and they said to get the price we negotiated they must do this... I have been there for 3 hours and really want to go home with my new vehicle. I ask if I can refinance with my own bank (quoted 3.49% from First Tech) and they said "There is no early payoff penalty in Washington". They would not give me a specific answer, but I give the dealer the benefit of the doubt at this point that the financing issue was an honest mistake... I bring my friend over to buy a new Jeep a few days later and the ordeal ends in a call to 911 as they would not return the keys to his trade-in after the deal fell apart (you can read about his experience here as well).. Now I am working with First Tech to get the Jeep refinanced and going through the invoice and realized I was charged another $499 for "ETCH PROD DETAIL". What is that??? I call Rairdon's and they tell me that I bought a security protection plan - I did? Never was this discussed - they simply snuck it into the invoice for a weary - over trusting buyer. I am trying to get them to fax information about the purchase to my bank for the refinance and they are not doing it. I have been calling them for 2 weeks asking them to fax the information and they say they will yet the do not. My bank has called them twice and I made my fifth call this morning (the person "Brian" swore he would fax it - we'll see). To add insult to injury, I was contacted by the regional sales manager for Rairdon's after my friend posted his experience here. He is all talk and no action, does not return phone calls. Obviously cut from the same stone. DO NOT BUY FROM THIS COMPANY - THEY ARE THE WORST OF THE WORST! I LOVE MY JEEP BUT IT WILL ALWAYS BE TAINTED FROM THE EXPERIENCE I HAVE HAD WITH THESE [violative content deleted]!