Rairdon's Dodge Chrysler Jeep of Kirkland

Shame on me! I agreed to a ridiculous deal on a used Durango, because the monthly payment was about in line with what I was paying. So I drove off in the car, and thought everything was peachy until I got a call from the finance manager who said that I couldn't get financed on the car. Well, my credit score is almost perfect, so I was surprised. They wanted me to call my band and see if they could do the deal. I asked for the total price of the deal, and they told me - $26,661 for the car that blue books at $18,000. No wonder I couldn't get financed. They sold me a warranty for $3,600 plus $750 for GAP insurance, and gave me a lot less on my trade than I thought they did. Now this part was MY FAULT. So I realized that I couldn't keep the car, at least under those deal conditions. So I took the car back, after 5 days of not having a legitimate deal. I needed to get my trade-in back and my $500.00 deposit. For some reason, they were not answering my calls for the past three days. When I went in, the finance guy said "I've got great news! We can do your deal for a reduced price!" Well yeah, no bank is going to finance 150% of a car's value. They actually came up with a reasonable deal - more for my trade, no more $ down, but the interest rate was now 15%. Whoah! My bank said they'd give me 6.5%, so no way am I going to pay more than twice that. The finance guy didn't know what to do when I said that I would only consider another deal if I got my car back and deposit refunded. So he got Blake- one of the dudes that sits up on that high tower deal and OK's deals. He came in and was the most aggressive, confrontational, violent, pushy salemen I have EVER dealt with. He said that the dealership NEVER unwinds deals, and that I was on the hook. That confused me, because when I asked him how long they had to approve the deal before it was null and void, he told me "4 days", and it had been 5 days. So, he said I had two choices: they would fund the first deal, even if they had to reduce the total amount, or I could agree to the second deal, at 15%. So I knew that Blake was full of it. There is no way they would try to have me sign a new deal if the older one was valid. No way. They are all about the money, not the customer. They will smile and look you in the eye as they lie. The first deal was definitely not valid, so if I didn't agree to the second deal, they were out of luck and a sale. He threatened me, harrassed me saying that I needed to agree to the new deal, and that I couldn't leave with my old car. If I left the dealership without the car they were trying to sell me, he would have it towed to my house at my expense. He also said I could go get a lawyer, and that the first deal was binding, which it was not. At this point, I was shocked and appalled. What a jerk. I stood my ground, and asked him if he would agree to such a deal, knowing that he could get half the interest rate somewhere else. This is where I had him; he didn't want to admit that I was right. He messed around with the numbers on the finance manager's computer for a minute or two, hitting the keys as hard as John Bonham hits the drums. He was yelling and trying to to make it seem like I was in breach of contract by not accepting the new deal. But I stayed cool as the other side of the pillow did not raise my voice, and wouldn't budge. (I have four children, and know how to deal with adolescent behavior.) After a few minutes, he realized that it wasn't going to work, so he told the finance guy "Unwind the deal," and stormed off. The really funny thing: the finance guy pulled a "nullification" contract out of the top of his desk drawer in less than two seconds after Blake said that. They NEVER unwind deals.... PLEASE! Not only did they try to "rip my head off" on this deal, they treated me extremely rudely, showed me no respect and verbally assaulted me. They will have to learn that to stay in business, they are going to have to make deals