Volvo Cars Mission Viejo

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Customer Reviews of Volvo Cars Mission Viejo

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A truly awful dealership!!!!

by drjwtaylor on 05/11/2017

In March, 2017, I paid Volvo Cars Mission Viejo (California) $52,000 for a 2017 Volvo S90 T5 four door sedan. The car is O.K. It has a weird little habit of killing the engine when you are stopped for a few seconds, and then starting up again. Presumably, that is to extend gas mileage. You can get used to that. The dealer, however, is a very different story!! I have purchased twenty-five new cars over my life from twenty-five different dealers from New York to Los Angeles, and Volvo Cars of Mission Viejo is the absolutely worst dealer I have EVER dealt with, anywhere, anytime!! Let me explain. The 2017 Volvo is a very, very sophisticated piece of machinery and it requires a HUGE amount of learning to operate properly. The Owner’s manual does not begin to cover what you need to know, so you turn to the sales team for help. In this case, that would be Dennis J. Winkler and Kyle Palmer. They are the two most indifferent, inept sales people I have ever encountered in an auto dealership. They do not answer email, they do not return telephone calls, and when you do manage to schedule a meeting, they don’t show up, or bother to tell you they are not going to show up. If you want the whole long list of questions and problems, send me an email and I will try to answer it. In the meantime, I am trying to work through all my problems with my local garage since I am never going near Volvo Cars of Mission Viejo again!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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