First Team Volkswagen

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09:00 AM - 08:00 PM
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Saturday
09:00 AM - 06:00 PM

Customer Reviews of First Team Volkswagen

4.8
Overall Rating
(25)
Recommend: Yes (25) No (0)
Write a review: Sales | Service
sales Rating

New Passat

by Susan4729 on 07/30/2016

Rick Burke was very helpful in telling about features of the Passat I purchased. Pleasant personality, easy to talk to him. I would come back to First Team to buy another car in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
35 Reviews
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service Rating

2012 VW

by Carlabar2016 on 12/30/2016

Easy check-in, no issues, and a decent wait time. Friendly people who are willing to do anything for you. Nice new work-place.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent

by JCPTAPVW on 12/12/2016

I have dealt with First Team for almost 20 years. The service is always friendly and I feel repair information is honest.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

RN

by Medic1179 on 11/04/2016

Service manager and his team always professional good to customers, able to answer all questions about the vehicle, proud how clean the environment is at the dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

70,000 miles

by Juleepic12 on 10/26/2016

Friendly service that was on time, well explained, and even discounted. The service department is great! I would definitely recommend to friends

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

My Review

by Shawnee3301 on 10/26/2016

Always fast and very friendly. Facility is clean and very comfortable when I do decide to wait on my car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

My Review

by Shawnee3301 on 10/26/2016

Always fast and very friendly. Facility is clean and very comfortable when I do decide to wait on my car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

ms

by HelenDean23 on 10/18/2016

Excellent customer service, told you exactly what needed to be done and the price associated with the service. I have always been very pleased with the service that I have received and with the excellent support that you give me

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

last service visit

by Glimmer11 on 10/17/2016

Harold's usual knowledge of what needs to be done and how long it will take. I do like the new showroom and waiting area.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

by tctc2618 on 10/11/2016

Fast, friendly and respectful service. Harold explained what was wrong with my car. I just wish I had a coupon to help off set the price and I got spoiled by picking up my had and it would have been washed. This time it was not washed which is only a minor issue.,Fast, friendly and respectful service. Harold explained what was wrong with my car. I just wish I had a coupon to help off set the price and I got spoiled by picking up my had and it would have been washed. This time it was not washed which is only a minor issue.,Fast, friendly and respectful service. Harold explained what was wrong with my car. I just wish I had a coupon to help off set the price and I got spoiled by picking up my had and it would have been washed. This time it was not washed which is only a minor issue.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Love the crew at VW Service Center. They are always on point speedy and eff

by Margarita_1210 on 10/08/2016

Harold Woody was very friendly, accommodating, courteous. He and his crew are fast and efficient !! I would definitly refer any of my friends or even strangers that own VW's to bring their cars to First Team VW auto service for sure. The work performed is always on point and crew is very knowledgeable and friendly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

accessability

by FrankCWy on 09/22/2016

On-line registration, rapid completion of requested service. Good pricing on requested services. " Service with a smile" ON par with expected "Good" service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Good first-time experience

by George_Kosovic on 09/20/2016

Easy to schedule the service. Got an appointment quickly. Service Manager friendly and easy to work with. Comfortable, light, airy customer lounge.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great VW Service

by MorrisVW on 09/14/2016

Everyone is always super friendly and remind me of upcoming service needed on my vehicle. This most recent service was much quicker than i was expecting and really made my day better.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service Aug. 2016

by dbstokes57 on 08/29/2016

Being able to drop off my dirty car for service with the friendly employees in the service dept. and pick it up clean later.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisfaction

by Marie68 on 08/29/2016

Your service Mgr Woody is always very accommodating, courteous and knowleable and always follows up with me re service performed and my satisfaction. Truly an asset to First Team

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

GTI

by IronTiger308 on 08/13/2016

They took great care of me! When I had a problem with the tire, and brought it back, they didn't charge me after determining is was the actual tire rather than another issue.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Very slow business process

by VWDaveS1234 on 08/08/2016

The price we paid was fair and everyone was very friendly. The actual purchase of the car took about five hours after we agreed on price and terms spread out over three visits.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

I would recommend this dealership

by MeaghanVW on 08/04/2016

George was very knowledgeable - and I felt less pressure than other dealerships. There was a good selection and nice atmosphere.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

New Passat

by Susan4729 on 07/30/2016

Rick Burke was very helpful in telling about features of the Passat I purchased. Pleasant personality, easy to talk to him. I would come back to First Team to buy another car in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

jetta service

by Carlabar on 07/26/2016

Friendly and knowledgeable staff. Kept in touch regarding time for service to be completed. Easy checkout, and washed my car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

newcar

by Danny2016 on 07/05/2016

I got the car I wanted at a good price and no hassles. Rick Burke,my salesman with my last car also,took care of everything making buying my car very easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

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