Sold me a car that had no oil
This dealership sold me a car that had not been maintained, the car was driven 43 miles and the oil light began blinking. Small amount of burnt oil and metal shavings on the dipstick... within 3 days of the purchase. The owner, Jack Bertolet, Jr. was the most unprofessional and rude individual that I have ever had interaction with as a consumer. He acted like a child when I called to explain the situation, stating "NO GIVE BACKS". Then when I went in to drop off the vehicle for their less than stellar service department to assess, he approached me in an extremely confrontational manner, reminded me of a spoiled bully on a school yard playground. Informed me that this was a car serviced by them... which says a great deal about the level of service they provide.
We went to J Bertolet Volkswagen a half hour after they were supposed to be closed to do window shopping without sales interruption. They were still there helping another customer, and they took time with us to answer our questions. To them this was not a bad thing they were more than happy to give us the information we were looking for. The staff at J Bertolet are all super friendly and very helpful. We returned several days later armed with trade in and new car price figures for a test drive. When it was time to talk numbers my kids disappeared with one of the senior sales team. Their numbers were right on. Our only decision was what color did we want and if it was not on their lot its was not a problem. It was my best car buying experience ever! My kids came back with key chains and a baseball hat and we walked away with a great car at a great price. With the great customer service we received we have bought two additional vehicles from them and we look forward to doing additional business with them.
On 4-10-15 we had an oil change and state inspection done on our 2013 VW CC. They picked up the car from our residence and left their car, a 2015 VW Passat, for us to use for the day. that evening they returned our car and explained in detail all the work that they performed on the car. It was not only washed on the outside but it was even vacuumed inside. That to me was above and beyond service.
Best sales and service yet
I've purchased 3 cars from this dealer over the years and I will continue to do so as long as I live in this area. You get the most for your trade in by far compared to anyone else. The sales team is very professional and will go out of their way to help you (this includes giving you their business car as a loaner for a simple oil change or any other service). The service department is fast and they know their stuff. They have almost all common parts on hand and even parts you wouldn't think they would have. J. Bertolet is one of the last dealerships of it's kind and they will stay in business for years to come because of it.
I've had my cars in for anything from countless oil changes to accident repair. They have most of the parts you could imagine and if they need ordered they are there quick. Service here for some reason is noticeably cheaper than other VW dealers in the area. People actually drive past a VW dealer from reading to get work done here. I know because I work with those people.