Volkswagen of Hartford

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8:30 AM - 8:00 PM
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8:30 AM - 8:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Volkswagen of Hartford

4.3
Overall Rating
(3)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
sales Rating

Excellent Car Buying Experience

by Jaci_John on 12/14/2016

Ty was excellent! Car buying experience from start to finish was smooth and enjoyable. Thank you!!!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
48 Reviews
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sales Rating

Good to do business with – Need better/clear communication.

by pranavt on 12/15/2016

I bought a 2013 VW CC Sport from them. I am from Binghamton, NY & this car was located at their showroom in Hartford, CT. I saw this car’s listing online and immediately liked it but wanted to test drive the vehicle before putting down my money. I had arranged for my own finance so needed the purchase order for this vehicle. They agreed to give me the purchase order if I put a refundable deposit of $500 on my credit card. I agreed to that. So I put my paper work in order and drove down with a friend on Saturday to their showroom. The condition of the vehicle was good just like I had imagined from the pictures. I took a test drive. The gentleman who was with us on the deal was knowledgeable & helpful. I noticed that above the front passenger headliner there was some black smear. I pointed out this to the salesman & he took care of it immediately. Also the engine bay & the underside of the vehicle looked dirty as if it was not washed so they gave the car a complete rewash before I left. I was unclear on how I would be able to register a CT dealer plate vehicle in NY State. I was told that I would be getting NY plates which I did. Only place where the dealer needs to improve is communication. I had no clue what was going on with my registration & upon calling/emailing I just got the answer that “A third party company is taking care of it”. This is my first car in this country and it should not be assumed by dealer that everyone knows the process of buying a car over here. It is nice to maintain some transparency during paper work as I am paying for that service as well. Now I got the plates from DMW NY however I never got the title for my car. Upon asking the dealer, they say they mailed the title directly to my finance company and it’s normal. Here’s the thing, my friend got his car a week later mine, went through the same finance company as mine and he got his title from the dealer (different car dealer). He just made sure he added the finance company name as a lien holder on his car’s title & mailed a copy for their record.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Car Buying Experience

by Jaci_John on 12/14/2016

Ty was excellent! Car buying experience from start to finish was smooth and enjoyable. Thank you!!!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

First Car

by stuffandthings on 03/14/2016

I had been looking for a car for months and after as much searching as I could deal with I finally stumbled onto the one I had been looking for. The sales team, Brett Bauer specifically, were very willing to work with me throughout the whole process. Great overall experience for a first time buyer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

"GREAT"

by Piere23 on 01/27/2016

The service was excellent I received all the help I needed and Thomas the car salesmen did a great job making sure that I understood everything. I do not have the best credit and he was able to get me into a NEW car ! Hats off to Volkswagen of Hartford!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Sales Team,

by RipiSingh on 12/16/2015

I purchased an EOS this summer. Sales team was highly responsive, knowledgeable, and very engaging. However, I feel that the "Certification process" is not that dependable. My car came with too many issues and were not resolved to my satisfaction, even after spending many day and trips to their service center.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very friendly and helpful dealership

by Amouta88 on 10/25/2015

I just bought a 2012 Jetta from Volkswagen of Hartford this week. Amanda was super helpful and explained the pros and cons of all the cars we looked at. She made the process super easy and we ended up with an awesome deal! I would definately go back for my next car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Absolutly awsome

by mrodney91 on 09/27/2015

This dealership has probably put me through the fastest car buying experience i have ever gone through. Mind you this included a trade in and a clear coat application along with the paper work in it was all done in a timely fasion. Amanda & Matt are the people to see here :)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Sales Team

by kchen500 on 09/14/2015

The sales team was great. I was quickly greeted by the sales manager since all the associates were busy at the time I had arrived. The staff was knowledgeable about what they were selling and were willing to printout and pull up information as requested. I was able to get a great deal on the 2015 GTI that I purchased and the dealer has been great to accommodate any need within their powers.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amanda

by fhernandez7878 on 08/13/2015

she was a great saleswoman was warm and welcoming right when I arrived told me everything I needed to know about the car I was buying and also gave me great customer serves the color of the car wasn't there so she gave me the option of shipping the color that I wanted and I did and it came fast overall she is a great saleswomen recommend going to her.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best customer service EVER!

by Mpielli on 05/03/2015

I bought a used 2012 Passat TDI and couldn't be happier. I found it online and traveled from NY because of the great price. I love the car and couldn't belive how accommodating the staff and specifically my salesperson, Tom Gromley, was at Volkswagon of Hartford. I was happy with what they offered me for my trade and sealed the deal that day.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great team!

by victoria27 on 03/31/2015

I loved how all service members worked as a team. I could talk to anyone at any time and they all assisted each other. Got a great trade, great interest rate, and best of all, a great car! I will definitely get my car serviced there as well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience, would buy here again!

by SenerthM on 01/22/2015

VW of Hartford was a great, non-pressure dealership to buy a car from. Most of the negotiation happened through email, and they also gave us a great deal on our trade in. Amanda G. was very helpful in explaining all of the different features of the new car. She did a great job setting everything up ahead of time in terms of paperwork to keep the actual time spent in the dealership signing for the car to a minimum. She also was instrumental in getting us the best deal possible, if you are in the market for a VW, you should go see her! Highly recommend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A Nice Change

by rick303 on 01/04/2015

A week ago my wife and I decided to look into trading in our leased vehicle to take advantage of the holiday bargains. Because we have leased several cars over the years from different dealerships, we knew what we heading into. After spending hours at a high-pressure neighboring dealership the day before, we decided to look at a different dealership. Starting online with inquiries, we made an appointment to look at the new 2015 Volkswagons. As soon as we entered the sales lot, we were taken aback and were so appreciative of the low-key, friendly atmosphere at VW Volkswagen of Hartford. Everyone in the salesroom at some point during our initial visit went out of their way to speak with us and make suggestions on the type of car that would fit our needs. Amanda Gland, our sales associate, was exceptional. From the start, through email and then in person, she answered all of our questions without the high-pressure sales drama we had come to expect. We were able to work out a deal quickly and drove away in a new 2015 Jetta a few days later. The experience was a refreshing reminder that looking at and leasing new cars can actually be a pleasant experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Problems early, problems later

by boneytoes on 12/04/2014

Multiple bad experiences here. Shopping for my vehicle, I was told by the sales person that there was a blue-tooth hands-free phone system installed in the Certified Passat I purchased. This was the most important "must have" feature for me as I explained up front. It wasn't until the vehicle was delivered that I found out the system didn't actually exist in my car- just the buttons on the steering wheel for future compatibility. Even though the Sales Rep owned his (very large, but honest) mistake, the GM would not approve installing the system post-sale. Instead, I had to spend a significant amount of time fighting this battle. Ultimately, I went through VW Corporate Customer Care who very quickly ensured that the dealership took care of this. It would have been a much better experience if they did the right thing on their own instead of being told what to do by the VW Corp. Unfortunately, its dealerships like this that give the industry a bad name. This GM needs to be more concerned about retaining customers and following through on promises he makes, rather than trying to trick people into thinking they're getting good customer service and then pull a bait and switch.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Bait and Switch...

by boneytoes on 12/04/2014

Multiple bad experiences here. Recently, had an issue with one tire losing air. However, Town Fair was unable to remove the tire and repair due to the fact that I was never given the correct socket for the tire lock. Once again, I spoke with the GM who assured me they would cut off the special lug nuts and replace with regular ones. Also informed me that they would inspect and figure out where the issue was with the leak and address if it could be fixed. All of this, I was informed, would be at no charge as a courtesy given the inconvenience I was caused. Upon arriving at the dealership the next day, I was told there would be a $20 charge for the work. I explained to the Service Manager that I was assured there would be no charge and I wasn't going to paying for any of the work they were doing. I assumed that this was a miscommunication between the GM and him since what I was told was crystal clear. He agreed to call the GM and research but in the meantime would start the work removing the locked lug nuts. 10-15 minutes later, he came out to the waiting area and explained that although the work for removing the lug nuts would be at no charge, the GM was had gotten back to him confirming that a $20 charge should apply for the tire inspection / repair. Again, I asked him to call the GM and straighten this out, making it clear that I had no intention of paying for any services while I was there- I was only prepared to have the "free" work done that I was promised. He left and didn't come back for another 30+ minutes. At this point, he arrived with my keys and informed me that they GM didn't budge on the $20 charge, handed me my keys and asked for payment. After the work had been done. Stunned, I took my keys and informed him that he had been told twice by me that I wasn't going to have anything done that there was a charge for. The Service Manager became visible upset, rolled his eyes and muttered something under his breathe in frustration. However, he quickly tried to regain his composure and in a frustrating tone told me that "they'd just pay for it" and we quickly wrapped things up. Unfortunately, its dealerships like this that give the industry a bad name. This GM needs to be more concerned about retaining customers and following through on promises he makes, rather than trying to trick people into thinking they're getting good customer service and then pull a bait and switch.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

I Love My First Car

by Jen13Davis on 09/13/2014

I recently bought my first car here and I couldn't have been happier with the experience. My sales representative, Jackie, was very knowledgeable and friendly. Even though I already had my eyes set on a car they were sure to highlight even more features and services that solidified my decision even more. Overall, the experience was great and I really felt everyone there really wanted to help me make a good choice for my first car. So far I haven't had any issues, but I know I'll be in good hands should anything arise.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

lease of jetta

by nelliegirl on 08/25/2014

John C our sales guy was great. He worked with us to get the best lease price available.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

The most efficient dealership I've been to...

by GTIowner33 on 08/18/2014

VW of Hartford runs a tight ship. I drove off in my 2015 GTI only a few hours after I pulled onto the lot to look at it. The sales staff knew what they were talking about, and could answer all of my questions with confidence. Ask for John! Highly Recommended!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Consistently great experiences

by MichaelB24 on 08/12/2014

I've now purchased four vehicles from VW of Hartford because they consistently come out on top after I perform my due diligence and research my options. They've always provided me with the most competitive valuations of my trade-ins, and the ensuing negotiations are swift, reasonable, and honest. Most recently I worked with Amanda G and William K, both of whom were a pleasure to work with. I've encouraged family members to consider purchasing their next vehicle from VW of Hartford and I won't personally hesitate to return there myself.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

A Great First Experience

by SeanPPadgett on 08/01/2014

After having driven my first car (selected for me at the age of 16) for 200,000 miles, it was time for me to get something new. Volkswagen of Hartford, and Amanda G in particular, made the experience both painless and productive. I was given a great price on my 2014 Passat Wolfsburg, and the dealership was great about taking care of alot of the tedium that I had been dreading about purchasing a new vehicle. The entire team was informative and encouraging without being pushy, which (along with the price) really sold it for me. I will return here for future purchases.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A pleasurable experience-- THANK YOU!!

by scrooge276 on 07/29/2014

This dealer is over 45 minutes away from me so most of my communication was done via email. My sales agent, Stephen C, was very responsive, professional, and went above and beyond to earn my business. I was given an excellent estimate on my trade, sight unseen given the distance, which left me with no question of where I wanted to do business. I honestly felt they wanted me to be happy, no pressure at all. The service received throughout the entire process and even any questions I have had afterwards has been exceeded my expectations. I highly recommend them and it will definitely be my first stop next time I am in the market. Thanks to all at VW of Hartford.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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