Boardwalk Volkswagen

Today 9:00 AM - 8:00 PM
Open Now
Sunday
11:00 AM - 6:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Boardwalk Volkswagen

3.0
Overall Rating
(2)
Recommend: Yes (1) No (1)
Write a review: Sales | Service
sales Rating

Got a great deal and dealer had excellent attention to detail!

by CrankyChuck on 08/06/2016

I wanted a new 2016 GTI with very specific options. No dealer in the USA had one in stock configured the way I wanted it. I visited the local dealers in the south bay first asking about the special ordering process and pricing. Sunnyvale VW had zero interest in a deal and only offered MSRP for ordered cars along with a $2k deposit. Capital VW was helpful (the typical quality DGDG experience) and after negotiation offered a deal of $500 over dealer invoice with a minimal deposit. Boardwalk VW was exceptionally professional and went the extra mile to get me a great deal under dealer invoice. Where Boardwalk went above and beyond my expectations was once I had placed my order with $0 deposit, I received email updates every 2 weeks from my salesperson about the progress on my special vehicle order. Specific action items I sent to the dealer via email while out of the country were followed precisely. I was such a pleasure to receive the exact car I wanted with the delivery experience I required and no hassles at the dealership. Even the finance guy finished all the paperwork in 15 minutes. FYI, I'm used to negotiating great deals on my new cars. This time however the Edmunds Price Promise deal was substantially lower than dealer invoice and I feel I got a really great deal. Thank you Boardwalk VW!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 Reviews
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sales Rating

Got a great deal and dealer had excellent attention to detail!

by CrankyChuck on 08/06/2016

I wanted a new 2016 GTI with very specific options. No dealer in the USA had one in stock configured the way I wanted it. I visited the local dealers in the south bay first asking about the special ordering process and pricing. Sunnyvale VW had zero interest in a deal and only offered MSRP for ordered cars along with a $2k deposit. Capital VW was helpful (the typical quality DGDG experience) and after negotiation offered a deal of $500 over dealer invoice with a minimal deposit. Boardwalk VW was exceptionally professional and went the extra mile to get me a great deal under dealer invoice. Where Boardwalk went above and beyond my expectations was once I had placed my order with $0 deposit, I received email updates every 2 weeks from my salesperson about the progress on my special vehicle order. Specific action items I sent to the dealer via email while out of the country were followed precisely. I was such a pleasure to receive the exact car I wanted with the delivery experience I required and no hassles at the dealership. Even the finance guy finished all the paperwork in 15 minutes. FYI, I'm used to negotiating great deals on my new cars. This time however the Edmunds Price Promise deal was substantially lower than dealer invoice and I feel I got a really great deal. Thank you Boardwalk VW!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Incompetence and dishonesty

by Shamos1 on 05/02/2016

I took My Eurovan 2002 to Southern CA and the heater core broke. The local dealer there replaced the heater core but in doing so damaged the front panels and re-installed the dash incorrectly causing a high pitched sound to come from the air vents. The dealer agreed to pay for the damages at my local dealer which was Boardwalk. My own independent mechanic estimated the work to be $1500, Boardwalk estimated closer to $3000, $450 of which they charged me for replacing a fan that did not need changing. When asked what if the fan did not fix the problem they said they would take it back (I have it in writing). Needless to say that did not fix the problem. They dragged their feet in and resisted to reinstall the dash despite the fact that the Southern CA dealer had agreed to pay. My strong suspicion is their foreman had never done this before and was afraid to touch it for fear of further damage. The kicker is they charged the Southern CA dealer $800 for re-installation of the dash and are refusing to return the money to me, for something they never did, so I can have my own mechanic fix the problem. Worst of all after months of dealing with them over this issue they have changed their story so many times that I have no trust in them anymore. They are saying that although the fan did not fix the problem it needed to be replaced. They are shameless in making claims about the fan and charging $800 for something they never did since they do acknowledge that there is still a noise problem but they want me to pay for it ($2000). This crosses the line of decency and integrity in a business. I have reported this incident to VW of America. As a loyal VW owner (I have owned 5 VW's and encouraged my family and friends to own one) I am turned off completely since if I can't trust the dealer I can't justify buying another VW.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

OLD LISTINGS USED TO GENERATE TRAFFIC

by germanwagon on 05/03/2015

Dealership does not maintain listings to accurately reflect their inventory. They have listings displayed in the Edmunds system that are no longer (if they ever were) available. Big time waster and unethical.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Buying from across the US

by Zooks527 on 11/14/2013

I helped my daughter as she purchased a new Jetta from Denis K. at Boardwalk VW as she moved across the country for graduate school. Both the Internet sales agent and the dealership in general were very helpful in working through the process and provided a very competitive price for the car. My daughter knew the model and color she wanted. Boardwalk provided a quote for exactly the car she was looking for, adn negotiated a price that was agreeable to both sides. The car was exactly as described on arrival in California, in perfect condition, and ready to go as scheduled. There were no attempts to sell extra items or services at delivery. All DMV issues were taken care of in advance. Completely painless, surprise-free process. Could not have gone smoother. Would recommend the dealership in a second.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great team, very honest and appreciative of your time

by jpmartin72 on 10/18/2010

The internet sales manager JD is very proffessional and goes straight to the point to make the experience pleasant and your car purchase very quick. I got a great price for my trade in and we felt they were not trying to take advantage of us. The 2008 Touareg we purchased was given to us with a great price, they worked with us to give us a significant discount on it. We even won a flat screen on a roullette game they have after you get a vehicle from them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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