Safford Hyundai Springfield

Walk in on October 7, 2018, and we were welcome from the salesman at the time after a test drive a few Santa Fe SUV's we decide to purchase a model from the showroom, before complete the purchase, we request and tow hitch to be install, and ask about interest rates. they quote us at 5% interest, and at the end, they sold us a 5.99% that was the first negative impact of our experience. Second, we were told by Bryan that the tow hitch will cost us about $250.00 and we don't have to worry about that, he promised and promised, make us believe that we will get a deal in tow hitch, later on, he either offer to us that he will try to get us an employee discount. LIE LIE LIE !!! after the purchase, on our way home, we find out that a tail light was not working, and told us to come back next day to get it to fix, and same time will discuss the tow hitch installation. we came back and got a quote for a tow hitch $1,180.00 (insane) another LIE LIE LIE he then, told me he will try to talk to parts, manager or whoever to get the price lower, NEVER HAPPEN, keep calling him to ask about it, till today 11/22/2018 he never calls back, his answering system is not set up yet, so unable to leave a message. call last time and they transferring my call to Scott, he was upset for a lower review left before and did not help at all, Scott, instead of help, he sends me to Uhaul to get a cheaper price, by saying that he can't lower price. After we purchased a $38,900.00 Santa Fe Sport 2.0T ultimate AWD, I think that a few dollars discount wouldn't hurt. this is the worse customer service we had ever received from a retailer, including from a manager. we'll definitely not recommend anyone to deal with this kind of people (absurd) If I had a chance to leave a negative stat feedback instead of 1 star, I would do it. Stafford Hyundai of Springfield does not need employees like them period! they need to find a job that fits them better, they can't treat a customer and offer customer satisfaction after a purchased. WE ARE NOT HAPPY AT ALL WITH THEIR SERVICE AND THE WAY THEY TREAT US. WORSE SERVICE EVER! Lastly, Called parts department and quote me the tow hitch for $449.00 plus tax, and service department quote $675.00 for installation, comparing with another reputation dealer at $399.00 (including parts and labor). I hope this will help many new buyers to understand the way they work, and to make sure to think about before they deal with them. (SCOTT VERY RUDE, AND BRYAN UNEXPERIENCED) Unfortunately there nothing I can do to return this car to them and buy it from someone that really need my business. (we don't need to be contacted from the dealer) damaged is done, they have their chance to fix this before this feedback. Maria and Juan