Moore Cadillac of Dulles Car Dealership Chantilly Virginia | Edmunds
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Moore Cadillac of Dulles Sales Reviews

  • 25450 Pleasant Valley Rd
  • Chantilly, VA 20152 (map)
  • Chat with Dealer
Sales Rating:

Horrible Car Buying Experience

Written by law9 on 02/07/18 10:11:02 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

My husband wanted a used car that we could only find at Moore Cadillac. We went to the dealership to inspect and test drive the car. We were not ready to discuss a price, but the sales manager kept insisting that we give him a number. Since we refused, he implied that we could not afford this vehicle and that we did not have good credit scores, so we left. After searching further, we could not find a similar car at a different dealership, so we decided to purchase it from Moore Cadillac. We negotiated with the dealership and settled on a price, down payment, interest rate, etc. We also completed the loan application before going to pick up the car. Unfortunately, our disappointing experience continued when we returned to pick up the car. We were at the dealership for three hours. There was no one ahead of us in the finance department, but we spent most of that time waiting for the finance person. When we finally saw him, he tried to give us a higher interest rate than we had already agreed on, and convince us that it was a good deal. Eventually he decided to give us the rate we had already agreed on. He also kept forgetting to subtract the cost of tags since we were transferring them from our existing vehicle. The entire experience was horrible. I am not sure how anyone could be happy with the customer service that we received. If this car had been available at another dealership, we would've walked away and never spent our money at this establishment. We will not be back to purchase ANYTHING from this dealership again.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable Did the dealer honor all commitments made? Not available

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Hello LaToya, I was surprised to read the same review on 4 different social media sites. My name is David Saenz , General Manager and at the dealership every day. My office is in the showroom and wish you would have reached out to me when you were here so i could personally assist you after things went awry. I hope you are enjoying the car you purchased and if I can assist please reach out at 703-790-0095.

  • By moorechantilly
  • on 02/08/2018
  • 12:52:06 PM PST
  • (dealer response)
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