AutoNation Ford Katy

This business not only uses, but openly supports unethical business practices and needs to be dealt with by the BBB. I entered into a verbal agreement with the salesperson to purchase a vehicle. He quoted me a price and I accepted. An hour later when I went to complete the online application, the same salesperson INCREASED the price. When I questioned him, he told me the price I agreed to (with a witness present) was not really a final price. Nonetheless, I moved ahead and completed the credit application. I called the sales person the next day as he never got back to me. He told me they sold the car to someone else. Salesperson and sales manager told me there was nothing I could do, sales manager was unapologetic, angry at me for escalating to him, told me we were both at fault, etc. What's more, he told me there was nothing ethically wrong with having a deal with someone and then intentionally breaking that deal in order to sell a vehicle for more money to another buyer. Unbelievable! Save your time, go somewhere else where you'll be respected, treated fairly and given the ethical treatment you deserve. AutoNation needs to clean house at this location and provide some serious sales, customer service, business ethics and client recovery training.