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Mac Haik Chevrolet


11711 Katy Fwy, Houston, TX 77079 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (6) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
DONT BE FOOLED!!!!
Written by 25FIREMAN on 03/11/2015

Everywhere you look online with the exception of this website has tons of bad reviews for Mac Haik Chevy. Do not go here! I went there to buy a car for my wife and after test driving it I gathered an OTD price on the vehicle and told him I'd let him know this afternoon. An hour later I called the salesman back and WE AGREED on a new price for a 2014 black cruz LTZ. I told him i would be glad to put down a deposit but he insisted I come back in with a check for the full amount. (place was an hour away) When I got there, he sat me down with " the keys" on the table and we together spent at least an hour and half doing paperwork, taking a tour of the dealership ect. only for him to come up to me and say, "hey the black one you wanted sold hours ago but I have the white one that was next to it, you want that?" I said no, we agreed on the black one that we've been discussing all afternoon. His response was "its just a color I can do it for the same price". He then proceeded to fill my head with excuses and NO SOLUTIONS. The sales person name was MELVIN JONES. I put my trust into this person and he wasted my whole day. Earlier when we were in his office he told me I could take the new car home that evening, after which I sent my wife a picture congratulating her on her new vehicle. She was so excited. 20 min later i had to tell her the bad news. Please don't do business with these people. They care about you when you walk in with full pockets but if a problem arises NOBODY lifts a finger for you. I talked to the sales manager (Travis?) and he said he was taking notes and would call me right back but I still have not got a response. I even talked to 3 different people asking for contact information for the general manager and nobody would give me anything. This is unacceptable and wrong, this company clearly does not really care about there customers. If that was not true, the end result of all this would have been different.. This is my first bad review I have ever written for anybody, I just want to make sure nobody makes the same mistake i did by using this dealership. -JOHN U.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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machaikchevy on 03/13/2015
Dealer Response
John, I am sorry to hear that you have had an undesirable experience with our dealership. It was not our intention to give you the run around, and I apologize if that is how it seemed. At Mac Haik Chevrolet, we strive to provide an elite level of customer service, and it is unfortunate that your business was not handled in the way our customers have come to expect. I would be more than happy to discuss a specific car in our inventory with you or answer any other questions that you may have. Please contact me directly so that we may begin to build a trustworthy business relationship. I look forward to hearing from you. Peter Wink | General Manager| pwink@machaikchevy.com
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