Glenn Polk Chevrolet Buick GMC of Gainesville
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Dealership Service Review
service Rating
5 stars
Written byon 06/25/2025
This was the first time a vehicle stumped me to the point of needing a shop. I reluctantly dropped my wife’s 18 suburban off. The young lady behind the service counter was awesome. She assured me that I would be taken care of and the service techs were top notch. She was correct. I had missed a small issue that was causing my big issues on the truck. They didn’t try to pull any stunts. Or sell me unnecessary parts/service. With diagnostics and repair I was out for under $400. Obviously your issues will vary. But they did me solid and got me back on my way in 24hrs. I will be back if I ever need help again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Trent Polk on 06/27/2025
Dealer Response
Let's go!!!!! Thank you, Trent, for the honest and thoughtful review! We understand how tough it can be to trust someone else with your vehicle, especially when you know your way around one. We’re glad our team, especially the advisor at the counter, made you feel confident in the process and delivered the kind of honest, no-pressure service you deserve. Catching that small issue and getting you back on the road quickly is exactly what we aim for. We truly appreciate your trust and look forward to being here if you ever need us again!
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