AutoNation Ford Burleson
Dealership Service Review
My 2008 Mustang Gt is a show car that travels the country. It rarely, if ever, goes to a dealership for Service, as I do most service myself, and others are taken to specialty shops where I stay with the vehicle. This time I had no choice because I needed to get the airbag inflator recall performed. I decided to try out AutoNation Ford of Burleson for the first time. Ford stated that I should allow 4 hours for the work. I personally went to the Service Department and met Carrie, who immediately knew what I needed and set me up an appointment when I was available. The appointment was for 8am, they took the car once I arrived. Then the floor mat and driver seat were covered to protect them. The car was sent to the staging area, I walked to the local McDonalds for breakfast. Once I returned the service technician drove the car into it's bay, I followed and stood outside the bay door, as he expertly performed the inflator exchange. He returned the car to the Service area, I went to the cashier window, and was done with everything at 8:50. A very positive experience, especially for someone who doesn't often allow other's to touch his vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes