AutoNation Ford Burleson
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service Rating
Recall 20S30 on 2015 Mustang
Written byon 01/25/2021
I do not like giving such a bad review but, I was very disappointed in the service done on my 2015 Mustang Gt. All that was needed was two door latches replaced and it took almost a week. I tried to find out why it was taking so long and could not get any call back till the next to last day. All they would say is Ford's warranty company would not give my car back to me even though the wok had been done. I went in 3 times just to be able to talk to someone. So very very bad. Bill
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Laura Pacific on 01/29/2021
Dealer Response
Hello, thank you for leaving this detailed feedback about your experience with our dealership. Bill Jones, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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