AutoNation Ford Burleson
Back to Service Reviews
Dealership Service Review
service Rating
Service center with no service
Written byon 08/02/2018
updated 08/10/2018
No one contacted me about my vehicle. I called and called and never could get ahold of anyone. I left messages and never heard back. I finally had to talk to someone in the sales department who had to go ask about my car. After it had been there for two days the said the guy who could look at it wasn’t even there. They didn’t communicate that with us so our car just sat there. We have to have two cars with our jobs and they didn’t seem to care. Even when we went to pick it up no one talked to us. My husband had to go look for someone to talk to. I normally don’t write reviews but the customer service was nonexistent here. I hate writing bad reviews But honestly the experience was bad. I still haven’t gotten my car fixed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
autonation on 08/16/2018
Dealer Response
Hello, thank you for taking the time to leave us this detailed feedback. Excellent customer service is our top priority and we are disappointed to learn that you may have had anything less than a stellar experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (817) 522-3224 to discuss what we can do to help.
Report