AutoNation Ford Burleson

My wife and I went in to look at the new mustang and were in a buying position so we decided to go check it out and see if it was a good fit. Arriving at the dealership we were confronted by a sales person who I didn't find out what his name was until we were in in office. We asked to look at a certain color mustang and he was too lazy to move the car behind it in order for us to test drive it. He asked if we just wanted to sit in it. Who just sits in a car and then decides if its a good fit? Not too many people. So I was just assuming since we were a younger couple he didn't take us seriously. So after I told him, well if my wife loves the car were going to purchase it, then he changed his mind. After test driving the mustang we felt it was a perfect fit and decided to work the numbers. What they didn't realize is, I actually work at a dealership and know how the process works. After telling them what I wanted for our trade which was meeting them in the middle the sales manager Robert Howard who I could tell was new and unexperienced was very unprofessional. After my final offer was made he wasn't too happy with it and I could hear the whole conversation between the sales person and him. "No, I don't want to meet him because all im going to do is embarrass him in front of his girl" said Robert Howard. I spent 9 years in the Marine Corps and I was not going to be embarrassed or treated that way by a so called professional. So disappointed with wasted time and how they weren't willing to work with a veteran my wife and I left the dealership. The only thing that brought us back was the General Manager apologizing for Robert Howards actions and gave us the money we wanted for the trade. Im a pretty laid back guy and just wanted to be treated with fairness and dignity. For the record the only reason I entertained the idea was because of the trade. The saleman didn't know anything about the car and never introduced himself. Wasn't a very pleasant or memorable experience for my wife and I. This should be a fun and memorable experience getting a new car, not what we were put through. So do your research and find the right dealership!